Responsibilities:
- Ensuring assigned Problems are resolved
within their SLA.
- Updating and management of the Known
Error Database (KEDB)
- Recording, managing, and advancing the
problem by escalating to an elevated level of expertise, if appropriate,
by integrating with change management, incident management, and
configuration management.
- Coordinating major Problem review
- Working with the Senior Manager Continual
Service Improvement and Cross functional teams to identifying underlying
causes of incidents and preventing recurrences.
- Preparing change requests for the Senior
Manager to eliminate known problems.
- Minimizing the impact of unavoidable
incidents.
- Making temporary solutions (workarounds)
available to incident management.
- Ensure development of final solutions for
known errors.
- Analyze current technology practices to
recommend solution to enhance efficiency, improve workflow, and/or solve
problems before they occur.
Qualifications:
- Bachelor’s Degree IT/Engineering
Professional Qualifications
- ITIL Course, Project Management
- Master’s Degree MBA or MSC
- 2 years’ Experience in I.T Management
- 1-year Experience in Problem Management/
Continual Service Improvement
- 1-year Experience in Incident Management
- 1-year Experience in Project
Management/Service Management Tools
How To Apply
