Job Title: Call Centre Nursing Executive
Hiring Organization: CIC
Insurance
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Insurance
Job Type: Full
Time
Salary: KES
Date Posted: 04/19/2024
Purpose:
To provide general customer service in respect to medical business
customers.
Primary Responsibilities:
- Receive and
respond to Medical emergency lines and ensure 24 hour coverage.
- Resolve
customers’ communication through electronic and physical channels (Emails
and walk in clients).
- Issuance of both
in and outpatient approvals for admissible requests for insured members.
- Communication to
stakeholders on management of cases and financial liability through
reports.
- Provide input
for the customer service reports.
- Handle customer
service issues and queries.
- Escalate
Customer queries to the relevant job role if necessary.
- Promote the
organization’s customer service charter.
- Requirements
- Minimum of a
Diploma in Nursing (KRCHN)
- Computer
literate in MS Office and other office applications
- Customer
Experience training will be an added advantage.
Core
Competencies Proficiency Required
- Customer Focus
- Business Acumen
- Driving
Innovation
- Driving Business
Performance
- Negotiation and
Influence
- Effective
Communication
