Software Business Analyst Internship
ABOUT
YOU
You are a self-learner who is able to
work in a high pressure environment. You thrive on the success of delivering
high-quality software products. You are innovative, creative, a problem solver,
and can think out of the box when it comes to designing and developing
solutions. You have a thirst for continuous improvement in everything you do.
You believe that the work you do every single day will make people’s lives,
work, and play better.
Key Responsibilities
Works with the delivery consultants to
manage the requirements throughout their lifecycle and provide the first-time
resolution by troubleshooting, diagnosing, or escalating faults to the support
leads and product team. Assists in the configuration of the application and in
executing test scripts
Delivery
Role Responsibilities
Requirements Management: -Uses the
most appropriate methods and tools to test, manage and maintain system
requirements.
Quality Assurance: – Executes test
scripts under supervision. Understands the role of testing and how it works in
systems development.
Delivery Products Tools and
Documentation: Contributes to the implementation of proposed solutions. Assists
with documentation of issues requirements, training manuals, issues resolution
templates & test scenarios
Delivery Issues Management –
Understands and is aware of incident management and service support so that
products are built effectively. Log issues and risks associated with work
Support
Role Responsibilities
Incident Management: – Assist in first
line diagnosis of incident/service request details
Incident Management: Assist in
resolving incidents/service requests when first contacted whenever possible
& Escalating incidents/service requests that they cannot resolve within
agreed timescales
Incident Management: Assist in keeping
users informed of progress & solution provided
Incident Management: Assist in closing
all resolved incidents, requests, and other calls
Quality Assurance: – Executes test
scripts under supervision. Understands the role of testing and how it works in
systems development.
Knowledge
Broad, generalist knowledge of core
elements or concepts within their role
Focus on learning existing tools,
resources, and processes at Turnkey Africa
Delivery
Develops productivity skills by
learning and refining working style and time management
Capable of taking well-defined
sub-tasks and completing them
Leadership
& Communication
Effective in communicating progress to
the team
Asks for and accepts feedback
graciously; eager to find ways to improve
Behavioral
Competencies
Teamwork & Communication-Values
team success over individual success
Curiosity & Passion -Continuously
improve (self and team)
Professionalism & Passion -Holds
yourself and others accountable
Customer Focus- Thinks about the
business impact
Skills and
Qualifications:
A degree-level qualification in
information technology, computer science, or similar are highly regarded in
this field
Have certification in information
technology or software Business analysis
Knowledge of Insurance and/or
accounting will be an added advantage
Understanding of software development
methodologies
Understanding of business process
modeling
Demonstrated ability to define
requirements, design, configure, and test software products
Experience with TurnQuest Insurance
Suite will be an added advantage
How to Apply
