Network Support & Provisioning Engineer
Location: Nairobi
Department: Network Operations
Job Type: Full-Time
Expires on May 26th, 2023
We are looking to recruit a Network Support and
Provisioning Engineer who will be responsible for supporting the network
infrastructure, delivery of provisioning, and order management services.
Key Responsibilities
• Handle provisioning of new customer connections and
configuration/commissioning network equipment for service delivery.
• Provide support for the organizations’ Network
infrastructure and address network-related issues in a timely manner at any
time of the day.
• Analyze statistics, logs, and alarms from monitoring
systems and other data sources and proactively address potential issues or
bottlenecks for Network stability, availability, and health.
• Assist in network capacity planning by analyzing the
current network usage and forecasting future growth.
• Collaborate with team members and other stakeholders to
resolve complex network issues, share knowledge, and contribute to team goals.
Participate in knowledge-sharing activities to stay updated on emerging
technologies and industry trends.
• Identify opportunities for automation and process
improvement to enhance the efficiency and effectiveness of network operations.
Automate repetitive tasks, develop scripts or tools for network management, and
contribute to improving the sections’ processes.
• Liaise with vendors and service providers for timely
support and effective collaboration.
• Maintain accurate documentation of network
configurations, changes, and procedures. Prepare reports on network
performance, incidents, and resolutions, ensuring that documentation is up to
date and easily accessible for reference.
• Participate in designing, testing, implementing,
operating, and maintaining the Company’s IP network, Network hardware, network
management systems, and interconnections with third parties.
Qualifications
• Degree in Electrical and Electronics Engineering –
light current option, BSC Computer Science Telecommunications and
Information/IT Engineering,
• Valid CCNA and CCNP certificates (latest Versions) or a
closely related field of expertise. CCIE will be an added advantage.
• At least 2 years’ experience in a similar role.
• Good analytical skills.
• Technical aptitude in Networking and IP infrastructure.
• Self-awareness and assertiveness.
How to Apply