Booking Officer
Job description
Ensuring all disbursed Retail check-off loans within
assigned employers are booked on the respective employer payrolls within the
agreed timelines.
Responsibilities
- Aiming at having the accounts at
paying status by timely submission of deduction data to assigned employers
within agreed cut off dates for effecting
- Maintaining the quality of the
assigned portfolio within the agreed threshold by collecting amounts due
efficiently and effectively
- Managing the arrears position of
his/her assigned portfolio to acceptable levels by ensuring the Roll rate
is within the agreed threshold for each bucket of arrears & maintain
an excellent Bank/Scheme relationship.
- Presenting deduction data to
assigned check-off employers within the agreed cut-off dates and ensuring
the same is effected.
- Follow up of all loans not
deducted, underpayments and loans dropped from payroll and document
recovery effort.
- Ensure timely receipts of loan
deduction schedules/by products and check-off payments for all assigned
schemes
- Follow-up of all payments due for
all assigned schemes
- Offering support to the branches
to deliver respective data to the employers on need basis
- Direct manual recoveries from
transactional accounts for customers to optimize collection results both
at pre-delinquency and delinquency stages of loans under one’s management.
- Consistent and close monitoring
of the Retail pre-delinquency book in liaison with Business Units so as to
reduce the PAR to acceptable levels.
- Handling all queries within
assigned portfolio relating to loan stoppages, clearances and issues relating
to check-off deductions. Timely forwarding to respective assigned
employers’ payroll stoppage instructions and deduction data amendments.
- Timely/ Promptly Communicating to
business unit and the reasons for dropped cases given by employers e.g.
dismissals, deaths, resignations & ensure monthly updates to the
branches and the Head office business units.
- Providing timely feedback to
management on collections challenges within assigned portfolio and
possible solutions and recommendations for quality improvement.
- Consistently engaging employers
who are in arrears to make good the payment through calls and employer
visits.
- Escalating any suspicious
activities/accounts noted during the collection process
Qualifications
- A degree in a business-related
field.
- A good knowledge of collections
in the banking sector trends and practices.
- A detailed knowledge of specific
Bank products such as Personal unsecured loans.
- A good awareness of the Bank’s
Credit policy.
- A good awareness of the Bank’s
vision and focus especially on relation to Collections.
- Good negotiation skills.
How to Apply
