Ankole Grill
Job
Vacancy: Reservation
Agent
Location: Nairobi
Terms
of Service: 1-year Contract (renewable on satisfactory performance)
Who are
we?
Named
after the beautiful, ancient, iconic cattle breed of East Africa, the Ankole
Watusi, we aspire to bring you a unique African steak – house experience!
We
invite you to be part of our team by submitting your application to the
following role based in Nairobi.
MAIN
PURPOSE & SCOPE THE JOB
The
Reservations Agent is responsible for the day to day management of the
switchboard and taking reservations in accordance with Ankole Grill Policies,
Procedures and Standards laid out by Management to ensure customer
satisfaction.
RESPONSIBILITIES:
· Responsible
for repairs, maintenance and perform ad hoc maintenances required.
· Manning
the switchboard and this includes ensuring that there is always someone at the
switchboard. All phones must be answered by the third ring.
· Ensuring
that no guest is put on hold for more than 30 seconds.
· Channeling
telephone calls to the respective persons.
· Making
telephone calls for the Managers, taking down their messages whenever they are
not on duty.
· Attending
to all guests who come to the office and ensuring that they get the assistance
that they may need as soon as possible. Nobody should be kept waiting for long.
· Oversee
all activities including the day to day running of the Reservations department.
· Update
all the bookings as you receive them.
· Follow
up all debtors who have visited our restaurant for meetings, lunch or dinner in
liaison with the Events Manager.
· Liaise
with the Events Manager and do checklists for various functions and large
groups coming to the restaurant.
· Prepare
a report on daily booking in the main restaurant. This report should be
distributed to and made available to the management.
· Follow
up on all no shows and give feedback accordingly.
· Take
bookings daily and update the diary accordingly.
· Be sure
to space out all bookings for all service periods to avoid service pressure.
· Maintain
established filing systems of all correspondence.
· Occasionally
meet clients and advise on booking requirements and follow up with official
correspondence.
· Make
monthly calendar of events for all venues.
· In
addition to the above, Reservations Agent may be given such other duties, as
the Management may deem necessary.
QUALIFICATIONS
· Diploma
or Degree in Front Office Management or its equivalent from a recognized
institution.
· Hospitality
Certification would be an added advantage.
· Well-organized
and detail oriented.
· 3
years’ experience in the hospitality industry in a similar role preferably in a
4 star or 5 Star establishment.
· Excellent
reading, verbal and written English and Kiswahili skills.
· International
bilingual skills are a plus.
· Capable
of effectively & efficiently delegating multiple tasks.
· Mathematical
and analytical skills.
· Be tech
savvy and have a working knowledge of various computer software programs (MS
Office).
· Strong
safety and hygiene awareness
· Be open
to working flexible shifts and on weekends and holidays.
Are you
interested in this position and do you meet the minimum requirements?
Apply
by sending an email with your CV and a convincing cover letter to recruitment@ankole.co.ke
Include
passport picture, current, expected salary and notice period with your CV.
Due
to the urgency to fill the position, shortlisting will be done on an ongoing
basis.
Only
shortlisted candidates will be contacted.