Job Description
Position Title:
Interpreter Support Assistant
Reports To:
Interpreter Supervisor
Division:
Immigration & Refugee Program+ (IRP+)
Department:
Cultural Orientation, Programs
Job Location:
Nairobi,
Kenya
Grade Level:
Grade 3, Assistant, National
Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.
Primary Purpose:
The position is
responsible for increasing and maintaining quality standards in the proper use
of Contractor Management System, Interpreters in both Pre-screening and USCIS
interviews, in pre-departure orientations, and translating written materials
into the key languages of our refugee populations.
Essential Duties:
- Updates
and maintains the RSC Africa Interpreter and Child-minder database.
- Develops
resources for use by Interpreters/ Child-minders and RSC staff to further
improve the efficient and effective use of contract Interpreters/
Child-minders.
- Conducts
training, testing, observations (Prescreening interviews and Cultural
Orientation classes), and supervision of the Interpreters, both in the
field and in Nairobi on a regular basis.
- Participates
in Pre-screening, USCIS, and Cultural Orientation Circuit Ride (CR)
briefing and debriefing to provide expertise on Interpreters.
- Provides
in-house training to RSC staff on how to effectively working with
Interpreters/Child-minders. Submits monthly reports on the status of
activities.
- With
guidance from the Interpreter Supervisor, provide training to Contract
Interpreters/Child-minders in sub-Sahara Africa.
- Assist
the Interpreter Supervisor, plan, execute and support
Interpreter/Child-minder Training and Monitoring circuit rides.
- Assist
the Interpreter Supervisor monitor, respond and manage the Interpreter
mailbox. This includes ensuring professional communication with USRAP
partners on Contract Interpreter.
- Provide
support to Program Integrity Specialist on Contract Interpreter
investigation and requested support as assigned by the Interpreter
Supervisor.
- Interprets
into/from English in/from at least one of the following languages:
Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.
- Translate
materials as required/ requested.
- Coordinate
with Date Integrity to develop reports related to Interpreters Management.
- Work
closely with Program Integrity Specialist to ensure RSC Program Integrity
Guidelines on Interpreters (both required and recommended) are
implemented, adhered to, and reported appropriately.
- Maintains
a current knowledge of the United States Refugee Admissions Program.
- Travels
periodically to field locations throughout sub-Saharan Africa.
- Performs
other duties that may be assigned to enhance the efficiency and efficacy
of the operation.
Qualifications:
Experience:
Written and verbal
knowledge of at least one of the main RSC Africa processing languages required.
(Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.)
1.5 years’ experience as
an Interpreter or as a Coordinator of Interpreters preferred.
Three (3) year’s work
experience required
Supervisory experience
preferred.
Skills:
- Demonstrated
ability to develop and deliver quality training programs.
- Demonstrated
computer skills for Microsoft Word, Excel, PowerPoint, and Internet.
Education &
Certifications:
High School diploma is
required for this role
Abilities:
- Manage
large and diverse workload under pressure with competing priorities.
- Maintain
the integrity of official records;
- Analyse
and solve complex problems and make sound decisions;
- Work
with minimal supervision
- Maintain
a high-performance standard with attention to detail;
- Work
independently and contribute to overall operations of RSC Africa;
- Actively
participate in the implementation of the U.S. Refugee Admissions Program
(USRAP).
Important Requirements:
- Strong
English communication skills, both written and oral.
- Ability
to work in a multi-cultural environment required.
- Commitment
to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a
CWS employee required.
Special Requirements:
- COVID
Vaccination is strongly recommended for all successful candidates
- The
candidate should be of good health, willing and able to travel extensively
in often difficult conditions and have a high degree of flexibility. Must
have proof of Yellow Fever vaccination before traveling for RSC Africa
- This
position is based in Nairobi, Kenya
- This
position requires use of laptops at all times, competence in Microsoft
office packages is required.
- This
position may require travel in sub-Saharan Africa on short notice and
under sometimes difficult conditions to meet demands of a dynamic
operational program
- Background
check which includes references, and an educational and criminal
check is required before the start of employment for
international applicants.
- A
valid passport and the ability to maintain a valid passport throughout the
entire appointment is required, which includes having enough passport
pages for travel.
- Physical: This position requires
bending, squatting, crawling, climbing, kneeling, sitting, standing,
walking, pushing/pulling, handling objects (manual dexterity), reaching
above shoulder level, using fine finger movements and lifting/carrying
heavy loads.
- Environmental: Incumbents in this position will
be exposed to excessive noise, marked changes in temperature and/or
humidity, dust and infectious diseases, harsh weather climates, long work
hours, bumpy roads, extended travel, excessive sun exposure, and
non-ventilated spaces.
- Full
time
- All
employees should be prepared to work from the CWS office within their
location of hire. Remote work arrangements may vary depending on location
and the governing rulings regarding the COVID-19 pandemic
- Any
other special requirements