Call Center Agents Jobs in Kenya

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Call Center Agents Jobs in Kenya

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers.

The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.

Location: Preferred candidates should be residing along Waiyaki Way.

Primary Responsibilities:

·  Monitor, anticipate and manage the live operation to ensure a great user experience.

·  Manage real-time fleet capacity.

·  Lead the communication with the fleet for ongoing orders.

·  Give structured and actionable daily feedback to the ops managers.

·  Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.

·  Ensure that quality assurance checks are completed and maintained.

·  Assist clients with product selection and pricing to improve transportation routes.


·  Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

Skills:

·  You are aligned with our company values and enact them both in your personal and professional life

·  Effective English written and communication skills

·  Computer proficiency in MS Office, G-docs and call center equipment/software programs

·  Organized and logical, willing to adapt quickly to changing policies and procedures.

·  Must be able to work as part of a team in a fast-paced and pressured environment,

·  Communicating effectively with both colleagues and clients and following verbal and written instructions.

·  Must be able to efficiently solve problems relating to dispatch of orders locally.

Qualifications:

·  Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (6 + months).

·  Previous call center experience is required or at least 1 year experience in a similar role.

·  Proficiency in English (Excellent verbal and written communication skills)

·  Computer Literacy: Knowledge and Confidence in MS office

·  At least 1-2 years’ experience of sales or marketing in a B2B environment

·  Sales and marketing best practice / knowledge of current tools (i.e. CRM tools)

·  Swahili or any other local language is an advantage

The position ideally seeks individuals residing along WAIYAKI WAY due to the nature of work.

To Apply:

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs@hcsafrica.com. Indicating
Call Center Agent on the Subject line- with your location.

Candidates MUST indicate their Current and Expected salaries.

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