Assistant Manager Job in Kenya

Assistant Manager – Service Support

Job Summary

The Assistant Manager – Service Support (Asset) is responsible for ensuring provision of ICT Services in the respective unit as well as coordinating the configuration, distribution, maintenance and repairs of desktop equipment and accessories and ensuring that asset data is captured in the asset management tool.

Key Responsibilities

Maintain up to date asset register/database of end user equipment in the Authority
Manage Configuration and deployment/ distribution of end user equipment in accordance to KRA standards and policies.
Coordinate inspection for site readiness and deployment of end user equipment.
Identify, compile and coordinate the collection of obsolete equipment.
Coordinate sanitization of obsolete end user equipment for disposal purposes.
Coordinate procurement of spare parts for faulty end user equipment
Resolve within defined SLAs, incidents and service requests as assigned
Manage the annual preventive maintenance exercise for the station and compile reports on the same and update the asset register where necessary
Day-to-day operations and supervision of staff in the unit
Facilitate implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
Prepare monthly, quarterly and annual unit reports
Supervise, mentor, coach and promote talent growth of staff in order to support business through excellent customer service
Conduct performance management for direct reports to ensure that the mutual needs of the staff and Authority are being met
Formulate and implement work plans for the Asset management unit.
Respond to audit queries assigned within the stipulated deadlines.
Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements

Academic and Professional Qualifications

Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or its equivalent qualification from a recognized Institution

Required certifications

IT Governance e.g. ITIL OR COBIT,
Microsoft SharePoint Administration
At least one of the following certifications: CompTIA A+, CompTIA N+, MCSE or MCSA

The following certifications will be an added advantage:

Project Management e.g. Prince2, PMP

Relevant Work Experience /Technical Skills Required

The post holder should have at least four (4) years’ progressive experience in a busy IT environment, with at least one (1) year managing an ICT team in a large or busy organization
Competence in Windows Active Directory Management Tools plus creation and deployment of Group Policy Objects
Conversant with process automation and experience working with automation tools such as MS SharePoint, System Center Configuration Manager(SCCM) or System Center Operations Manager (SCOM), IBM Service Management Tool (ITSM)
Hands on experience supporting enterprise Email Systems (Server and Client) such as Domino Lotus Notes/ MS Exchange/ Microsoft 365.
Working knowledge in IT Service Management Systems. Mastery in creation of dashboards, Configuration Management, Automated workflows and Reporting
Working knowledge in management of ICT Assets and supporting tools
Knowledge and experience in setup and troubleshooting of Local Area Networks and Wide Area Networks

Competencies

The job holder must:

Possess excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
Exhibit the ability to work well in a team and work under minimum supervision
Possess sharp problem solving skills
Display a strong customer focus character
Demonstrate ability to prioritize workload

How to Apply

Registration:

Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:

After registration go to https://erecruitment.kra.go.ke/login
Key in your username and password then click on ‘Log in’ to access your account.
After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To create or update applicant detail):

On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
Click on ‘My Profile’ to create and update your profile.
Follow the instructions to complete your profile.
The process will end by clicking the tab “Overview and Release”.
Ensure you click the check box on the page to complete the profile.

Application process:

To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
Click on the Job posting to display the details of the position.
To apply for the position, click ‘Apply’ button at the top of the page.
Follow the instructions to complete and submit your application.
Kindly note that all mandatory fields must be completed.
To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

In case of any challenges, please send your email query to isupporthr@kra.go.ke

If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke

Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)

Apply Now

Closing Date

2022-11-27 00:00:00