Job Title: Shop Assistant/ Customer Service
Reporting to: Branch Supervisor
Industry: Retail
Location: Nairobi
Number of Positions (3 Positions)
Net Salary: 15,000 – 18,000
Job brief: We are looking to hire a hard-working, customer-oriented shop assistant to ensure the smooth running of in-store retail operations.
As a shop assistant your responsibilities include welcoming customers to our shop, monitoring customer activities to prevent incidents of shoplifting, arranging window displays accordingly, and processing customer refunds. You should also be able to identify customers’ needs and recommend suitable shop items that best satisfy their needs.Roles & Responsibilities
- Receiving
customers in the shop, welcoming them and assisting them in their shopping
with pleasant welcoming engagement.
- Receiving
customer orders from institutions and ensuring their timely fulfillment.
- Ensuring
all transactions are posted and posting customer transactions in the
company’s POS, providing customers with change and receipts and balancing
the till at End of Day (EOD).
- Ensuring
forecasted customer orders are factored in the procurement plan for the
next day.
- Grow
sales through demand creation by constant customer engagement.
- Assessing
any product shortages arising in the course of the day and coordinating
with respective colleagues to ensure product availability.
- Receiving
and processing remote retail customer orders on the different channels;
phone, WhatsApp, social media, website, etc.
- After
delivery to customer, next day calling the customer and obtaining
feedback, reporting to management and with management, taking corrective
action where required.
- Respond
to all enquiries on social media, endeavoring to respond to all enquiries
in less than an hour.
- Engaging
on company’s social media pages to grow our footprint, increasing
followers and likes, and ultimately, customer transactions.
- Monitor
company’s social media presence.
- Ensuring
all products in shop are of the Company’s set quality standard.
- Ensuring
proper and attractive display of products.
- Inspecting
and ensuring all goods dispatched to customers meet the company’s
established quality standards.
- Ensuring
entire premises including customer service desk, shop floor and product
display is clean.
- Liaising
with the back office to respond to customer enquiries for institution
customers.
- Updating
the remote retail customer sales tracker.
- Updating
the daily OB, providing management with a top view of the day’s activities.
- Completing
all required reports to provide management with information.
- Participating
in stock takes as tasked.
Desired Skills and
Qualifications
- Certificate/Diploma/Degree
in Customer Service/Sales/Marketing etc.
- Proven
experience in sales or customer service role
- Proven
track record of successfully meeting set objectives & expectations
- Good
knowledge of relevant computer programs and telephone systems
- Ability
to learn about products and describe/explain them to customers
- Good
knowledge of English both spoken & written
- Excellent
communication and interpersonal skills
- Cool-tempered
and able to handle rejection
How to Apply
Apply directly through Our Career Page or
Email your CV to jobs@gaprecruitment.co.ke
N.B. If you’re emailing
us directly, remember to insert “Supermarket Attendants/Customer
Service.” in the email subject line, for consideration
latest by Monday 30th May
2022.