ITC Assistant
Nairobi
Closing
date: February 28, 2022
Position: ITC Assistant
Department: Logistics
Direct hierarchy: Senior ITC Officer
Location: Nairobi
Starting date: March 2022
I. Background on ACTED
ACTED is a French humanitarian NGO, founded in 1993, which supports
vulnerable populations, affected by humanitarian crises worldwide. ACTED
provides continued support to vulnerable communities by ensuring the
sustainability of post-crisis interventions and engaging long-term challenges
facing our target populations, in order to break the poverty cycle, foster
development and reduce vulnerability to disasters. Their interventions seek to
cover the multiple aspects of humanitarian and development crises through a
multidisciplinary approach which is both global and local, and adapted to each
context. Their 3,300 staff is committed in to responding to emergencies
worldwide, to supporting recovery and rehabilitation, towards sustainable
development.
ACTED is looking for a professionally confident, self-motivated,
experienced, and committed team player to fill the ITC Assistant position
based in Nairobi.
II. Position Profile
The IT Assistant works under the direct supervision of the Senior ITC
Officer and will be the first point of contact for day-to-day technical support
to end users in the Nairobi office and in field offices within Kenya, Uganda,
and Somalia.
The ITC Assistant is also responsible for tasks as stipulated below.
III. Duties and Responsibilities
IT Support
- Installs
and performs minor repairs to hardware, software, and peripheral
equipment, following design or installation specifications.
- Troubleshoot
and resolve Technical problems.
- Provide
technical support to users remotely and onsite.
- Ensures
that all technical resources are available for meetings i.e. projector,
laptops, and cables as requested by user.
- IT Asset
Management
- Develops
and delivers documentation to ensure appropriate end-user support.
- Develops
procedures and controls for service improvements and recommend solutions
to common problems
- Participates
in deployment of new or upgrade information technology and infrastructure
projects, including assisting co-workers and vendor partners.
- Trains
co-workers on new or existing functionality or services and Identifies
staff training needs based on common problems.
- Participates
in integration and user acceptance testing.
- Enforce IT
asset usage policies and standards as outlined in the ACTED ICT policy.
- Ensure all
bases under his/her jurisdiction have good internet connection and offer
backup options in case of downtime.
- Data
management including backups and recovery
- Any other
duty that may be requested by your supervisor or Coordination.
Asset Management
- Track and
monitor locations of all IT assets
- Tag all IT
assets as per the ACTED tagging policy
- Ensure all
staff sign asset reception sheets when being assigned as when as upon
return.
- Answer any
audit queries regarding the assets whenever required
- Any other
duty that may be requested by your supervisor or Coordination.
Reporting:
- Provide
monthly IT reports as will be directed
- Handle
monthly Asset and communication reports for the mission.
- Document
major incidences as they occur.
- Any other
duty that may be requested by your supervisor or Coordination.
Procurement
- Assist in
the procurement of IT materials.
- Ensuring
all technical requirements are adhered to during procurement.
- Any other
duty as may be requested by your supervisor or Coordination.
Protection mainstreaming
- Promoting
of and adhering to Prevention of Sexual Exploitation and Abuse policy and
guidelines (for site residents, ACTED staff, partner agencies, casual
labours etc).
Key Performance Indicators:
- Technical
expertise to resolve issues.
- Timeliness
in resolving issues.
- Quality of
Goods and Services procured.
- Quality of
the reports.
- Adherence
to procurement procedures and rules.
IV. Qualifications/Skills Required
- Degree in
Computer Science, Information Technology, or other related field.
- At least 3
years of relevant technical work experience and experience working in an
INGO
- Good
working knowledge of telecommunications technologies and Network
Architectures for both Local Area Networks and Wide Area Networks
- Experience
working in a windows server environment.
- Knowledge
working with Microsoft Office suite esp. Outlook & Excel
- Excellent
communication and inter-personal skills.
- Must be
able to work in a multi-cultural environment
- Excellent
analytical, problem solving and negotiation skills
- Excellent
time-management skills. Able to meet deadlines.
- Must be
willing to travel to various locations in Kenya, Uganda and Somalia.
- Proven
ability to prioritize tasks, meet deadlines and work with limited
supervision, pro-active and a good team-player.
- High level
of integrity, strong sense of responsibility and honesty.
How to Apply
Qualified national
persons with the required skills are invited to submit their applications accompanied
by detailed curriculum vitae and cover letter as a single document i.e. with
the cover letter being on the first page and the CV starting on the second
page, detailing three work related referees and contacts to kenya.jobs@acted.org and received on
or before 28th
Feb 2022 at 5.00pm with the subject line “ITC ASSISTANT_NAIROBI”
Please do not attach any
other documents while sending your applications, if required they will be
requested at a later stage.
Please note that only
the shortlisted candidates will be contacted.
ACTED will at no stage
of recruitment process request candidate to make payments of any kind. Further,
ACTED has not retained any agent in connection with recruitment.
ACTED is committed to protecting
beneficiaries within our programmes from exploitation and abuse and any kind of
misconduct. ACTED has specific policies, including PSEA and Child Protection,
which outlines the expected behavior and the responsibility of all staff,
beneficiaries, consultants and other stakeholders and has zero tolerance
towards misconducts. Any candidate offered a job with ACTED will be expected to
sign ACTED’s organizational Policies and Code of Conduct as an annex to their
contract of employment and agree to conduct themselves in accordance with the
provisions of these documents.
ACTED is an Equal
Opportunity Employer.