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Customer Support Job in Kenya

Customer Support

Verde Edge is recruiting a Customer Support Executive on behalf of our client an international company growing its presence in East Africa and beyond. Their core business being manufacturing, import and export of agricultural machinery, tools and equipment for commercial and industrial use.

Overview of the role

To manage customer queries and process sales orders with an aim of delivering excellent customer experience to drive customer retention and business growth. Internally, the ideal candidate will be required to closely collaborate with logistics, sales, finance to meet and exceed customer expectations. Externally, this role will serve a distribution network and territorial sales representatives that spans the East African region. The company is seeking to fill this role with a candidate who has a passion for customer service.

Key Responsibilities

  • Receive calls and quickly deal with queries/orders in such a way that positively affects the customer’s perception.
  • Ensure all orders are quickly and correctly inputted into the SAP ordering system.
  • To actively promote sales promotions, specials, and accessory sales by making regular contact with dealers.
  • Keep department heads informed of any frequent queries and problems that may arise that these queries/problems can be dealt with more efficiently.
  • Conduct telephone research with dealers to ascertain needs in terms of parts books, price lists, and catalogues.
  • Train dealers in the use of price lists, part lists and catalogues as may be required.
  • Use customer contact, sales planning and activities tools and systems, and update relevant information held in these systems.
  • Act as a support to the Area Sales representatives communicating regularly, looking for opportunities together to promote products, to dealers, maximizing the sales opportunities from our existing client base.

Required Qualifications  Experience & Attributes

  • Minimum requirements: Bachelor’s Degree in Business, Social Sciences, or any equivalent qualification
  • Experience in Call Centre, customer support, Technical Sales, OR exposure in a Sales environment,
  • Experience in using a CRM/ERP software is desired
  •  Minimum 4 years in a busy environment that require deadline management
  • Competence working with a CRM software or excel to generate reports
  • Excellent communication, interpersonal skills and a team player
  • Ability to multitask,  prioritize competing demands
  • Assertive, independent  and able to withstand pressure
  • Be mature, credible and have confidence dealing with senior managers and directors

Salary budget 75k-80k

 How To Apply

To apply visitwww.verde-edge.com and apply through the vacancy portal.

  • Only shortlisted candidates will be contacted. Deadline for application 11th Feb 2022 at 5pm.

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