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Customer Service/ Administrator Job in Kenya

Manufacturing Customer Service/ Sales Administrator 

Roles and Responsibility:

  • Communicating courteously with customers by telephone, email and face to face;

·         Ensuring all customer transactions are compliant with set regulations.
·         Ensuring that all major accounts work to agreed order to cash cycle.
·         Following up overdue invoices by phone, email and within agreed time scales.

  • Taking orders, following up on processing of customers’ orders, handling customers’ complaints and preparing customer’s invoice.

·         Liaising with sales and accounts teams to resolve outstanding customer queries both internally and externally.
·         Providing accurate advice on billing queries and providing ad hoc reports when required.
·         Sending out customer statements from time to time.

Minimum Requirements:

  • Diploma in Business related studies.
  • 3+ years’ experience in Customer service/ Sales Administration in the manufacturing industry.

How To Apply

Qualified and interested candidates to send in CVs to CC

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