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Customer Care Jobs in Kenya

Sheer Logic Management Consultants is seeking to engage dynamic individuals for Bank Customer Care Executives – positions for one of our clients.

JOB PURPOSE

The Job purpose can be categorized as follows:-

  • Service and Standards
  • The Customer Service Executive is responsible for meeting the Customer Care Department Standards.
  • To ensure consistent standards of service excellence through implementation of continuous improvement initiatives.
  • Sales Experience
  • Must have 2 years sales experience in the banking industry.

Responsibilities

  • Maintain the defined quality of Customer service standards
  • Manage the customer contact queue and customers tolerance
  • Communicate and escalate factors that impact on customer experience to the appropriate Airtel departments.
  • Manage service delivery aligned to customer needs and business objectives
  • Monitor and maintain facilities
  • Manage service delivery aligned to customer needs and business objectives
  • Contribute to, monitor and report daily productivity on all revenue generating activities
  • Throug contact with the customers, give feedback on customer reactions to products and services rendered
  • Achieve/exceed set targets
  • Communicate, improve interaction and escalate factors that impact on Customers experiences to appropriate departments
  • Ensure Customer complaints are adressed appropriately and resolution given within Service standards
  • Promotes and maintains a high quality, professional, service oriented company’s image among users.

Qualifications

  • University Degree (with a business bias or equivalent)
  • A minimum of 2 years’ experience in sales and customer service (experience in banking industry will be an added advantage)

How to Apply

Send your updated CV to recruitment@sheerlogicltd.com by 31st January 2022. Clearly indicate “Bank Customer Care Executives as the job title.

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