Job Purpose: Use research and analysis to find changes or opportunities in the market. This person will then suggest business improvements by using analytics and will provide data and analysis to the team when necessary.
Responsibilities
- Maintain an understanding of external competitive
digital developments and their impact on our business and innovation
strategy;
- Analyse trends and market disruptions; and search
for emerging market opportunities.
- Proactively seek out new opportunities for The
Bank to offer new products / services.
- Watch the activity of our competition in Kenya as
well as trends in the global financial industry then make recommendations
on how The Bank can improve customers’ experience.
- Use data about our customers to determine trends and
gaps in our offering and make recommendations on improvements.
- Assist the team with analysis on the impact of new
innovations.
- Recommend methods that we can use to collect more
information about our customers with a view to using that data to improve
the services and products we offer to them. The goal is to use data
and information about our customers to predict their behaviour and offer
products and services just when they need them.
- Prepare and present proposals and business cases
for new idea implementation to senior management/ Committee for feedback
and recommendation Monitor progress of Idea Implementation, stakeholder
management; prepare reports and communication for the same to ensure a
successful roll out.
- Stakeholder management to ensure the Group
strategic objectives relate to the digital agenda are met.
- Collect, analyse and report on customer feedback
on The Group’s products and services.
- Coordinating with internal process stakeholders to
convert action plans to active processes.
- Monitor performance of implemented innovative
initiatives and strategic partnerships and prepare reports on their
performance.
- Make recommendations for enhancement or
discontinuation of initiatives and partnerships based on Management
Information and recommendation from management.
- Support in preparation of Internal Communication
to the Bank in regards to innovation initiatives and processes. Move each
new approved idea through the project phase in conjunction with all
stakeholders in the innovation process to logical conclusion.
- Manage and maintain the department’s calendar of
events, documentation & communication in an organised manner that is
within the Bank’s standards.
COMPLIANCE
- Ensure compliance with both internal and
external regulatory requirements in the normal course of duty
- Maintain confidentiality of the Digital Innovation
Ideas in line with the Bank’s Non-disclosure agreements and best practices
as required
OTHER
- To safeguard and promote the bank’s image with the
general public within the scope of duty.
- Any other duty that may be assigned by the
Supervisor
Academic and Professional Qualifications
- A Bachelor’s Degree in an accredited University
- Product development experience
- Professional qualifications in SQL query, research
skills
- Masters in a Business related degree is an added
advantage.
- At least 2 years’ experience in Banking
How to Apply
