Position: Customer Service Intern
Location: Nairobi
Type: Internship
Job Description
This individual
processes new orders, prepares customer correspondences, resolves customer
issues/complaints to ensure customer satisfaction.
Responsibilities
- Receive and process incoming orders for
merchandise via mail, phone, or email.
- Evaluate all orders and ensure accuracy of all
forms and inform management for all incomplete orders.
- Handle customer-service-related
inquiriestactfully, courteously, and in a timely business manner.
- Handle customer feedback, inquiries, complaints
and requests that come through the Company’s various communication
channels.
- Data entry, tracking orders, and ensuring the
customer gets the proper item.
- Reaching potential clients through effective
telephone marketing.
- Explain the products to customers via telephone.
- Verify all client information to deliver all
products.
Qualifications
- Diploma in Business Administration
- Mandatory technical skills in using PCs and
Microsoft Office applications.
- Experience in Telesales or Telemarketing will be
an added advantage
- Strong organizational skills.
How To Apply
If you feel that you are
up to the challenge and possess the necessary qualification and experience,
please send your resume with your cell phone contact to the address below: susan@siematechnologies.co.ke