Position: Customer Care Executive
Location: Nairobi
Job description
Securex Agencies (K)
Limited is seeking to recruit a new member into the Customer Care team. The
Customer Care Executive will be responsible for providing distinctive and
exceptional client experience to our clients.
Responsibilities
- Ensure the delivery of quality service to
customers and the projection of a professional and warm image
- Respond to all inbound correspondence as per the
company promise
- Educate customers during interactions on our
products and services and encourage them to participate and give feedback
- Ensure effective use of systems and adequate
engagement of customers to capture all relevant details for faster
resolution of complaints.
- Ensure that all customer requests, complaints and
complaints are logged on to the system
- Proactively act and follow up on assigned customer
requests / complaints to ensure closure and keep customers updated on the
status.
- Prepare and maintain customer records such as
contracts, welcome letters among others within agreed timelines.
- Timely resolution of customer issues and
escalation of any issues outside job scope and follow through to ensure
closure.
- Ensure good housekeeping and filing of customer documents,
internal reports and any other documents
Qualifications
- Bachelor’s degree in any discipline with a minimum
of second class honors upper division or equivalent.
- Diploma/Certificate in any Customer Service course
- Must have 3 years’ experience in a customer
service
- High level of computer and data entry knowledge
including basic Microsoft Office
How to apply
If you believe you are
the right candidate and can clearly demonstrate your abilities to meet the
criteria above, please send your application letter and CV to careers@securex.co.ke indicating the
title of the job as the subject matter, on or before 15th November,
2020.
Please note due to the
high volumes of applicants, only shortlisted candidates will be contacted.
