Job Title: Customer Support Coordinator
Location: Nairobi
Job Description:
We’re looking to hire a self-driven and analytical person to join our growing Customer Support team to help us coordinate our call center operations. This is a position for someone interested in a management career in customer support and sales. You will be responsible for overseeing the day-to-day operations for the team as wellas providing input and feedback on processes as we expand our range of services. As part of our team you will contribute towards Lynk’s mission of providing high quality services while promoting fulfilling careers for fundis. But, most importantly, this role offers multiple opportunities for growth for those eager to learn and to take on more more responsibilities
Responsibilities
- Supervise customer support team
activities to ensure objectives are met day-to-day
- Monitor team performance via
the use of KPIs and ensure customer outreach processes are followed
- Provide support and
troubleshoot problems with the Lynk pros before, during and after the
completion of their jobs
- Manage and build relationships
and expectations with our customers, ensuring timely payments and
rebooking of new services.
- Troubleshoot difficult problems
with both internal and external stakeholders, ensuring prompt
communication with direct reports and management.
- Work with members from our
technology team to understand technology needs to improve our internal
booking and scheduling system
- Provide suggestions for
improvement of the selling process based on data collected through your
work
- Provide coaching and mentoring
to direct reports on how to improve communication with external and
internal stakeholders.
Qualifications:
- You have previous experience
conducting sales and managing customer relations (either in person or by
phone)
- Previous experience managing
small teams
- Demonstrable experience using
Google Sheets & Google Docs or Word & Excel
- Strong interpersonal skills
- Desire to join Nairobi’s
exciting startup sector
- Interest in Cleaning,
Furniture, Beauty and/or installations and repair would be an advantage
- Fluent in both English and
Swahil
How To Apply
please complete the
following survey: https://forms.gle/Bd4uAQKwEnos1nERAMake sure
not to skip a question, we will follow up with the candidates who match our
selection criteria