Office Coordinator – Medical Centres
Location: Nairob, Nairobi, Kenya
Type: Full Time
Min.
Experience: Entry Level
About Us:
Penda Health is an award-winning company that delivers high quality, trustworthy healthcare. Our vision is for everyone in Africa to have healthcare they can trust. Penda operates 16 Medical Centres in the Nairobi area and we are expanding to 19 branches by the end of 2020. Penda believes that quality care and great patient experience are the keys to achieving our vision for growth.
Role Summary:
We are searching for
caring and smart office coordinators who want to become part of a great team
that is committed to serving the communities where Penda operates. Being an
office coordinator in one of our Medical Centres exposes you to amazing
business skills that are more than your usual receptionist job, you get to
interact with different functions, learn about insurance claims, cash
management and most of all you become a superstar customer experience
professional.
Responsibilities
- Welcome
Patients and provide a delightful experience and answer or refer inquiries.
- Maintain
patient records and data – using paper and computer-based record systems.
- Ensure
that patient’s rights are upheld and you maintain confidentiality of
patient information.
- Maintain
safe and clean reception area by complying with procedures, rules, and
regulations.
- Take
patients information and forward their files to the appropriate clinical
providers.
- Answer
all incoming calls and handle caller’s inquiries whenever possible,
redirect calls as appropriate and take adequate messages when required
- Maintain
a record of sales, credit and insurance claims, cash deposits, and balance
the cash box when closing the clinic.
- Provide
Penda services and pricing information to all patients who call or visit
the clinic.
- Be
a great teammate and go above beyond by actually making sure your
teammates love their work. Work well with other colleagues and go above
and beyond what is expected from you.
Qualifications
- Basic
computer skills with at least 15 words per minute typing speed
- Fluent
in Swahili and English
- Have
spent some time doing community-based project/ worked in customer service
before
- Outstanding
patient interaction skills are a must
- Great
team player with drive for results and enjoys being part of a team
Package
- Base
salary + benefits such as full medical cover for yourself and family,
monthly airtime, and regular training
- Lots
of growth opportunities over time – you can even become a branch manager!
Location and Hours:
- We
are a growing company with frequent openings at all our branches,
preference will be given to candidates who are flexible about work
location and hours.
We are accepting
applications on a rolling basis, candidates who apply earlier will be given
priority
How to Apply
Apply for Office Coordinator
Job here