Position: Sales & Customer Care Executive
Location: Nairobi
Job Description
Sales & Customer Care Executive will be responsible for promoting and selling all products to buyers and retailers. They must have strong appreciation and be comfortable with hair and beauty products. They should be able to efficiently handle clients both on phone (tele-sales) and face-to-face. They will be expected to work with the marketing team and will be from time to time expected to conduct product demonstrations to generate an interest in products among customers and retailers.
Responsibilities
- Determining customer needs and buying potential;
- Developing customer relations by educating the
customers about products and prices;
- Answer customers’ questions and handling
service situations when required;
- Liaising with production manager to ensure
B2B customers are well stocked at all times
- Preparing transaction reports and maintaining
expense accounts – that is using the system to generate quotations,
invoices and receipts
- Ensuring all debt is collected in a
timely manner
- Working effectively to expand customer base
and meet set targets.
- After sales services to ensure client
satisfaction.
- Fun and happy disposition a must!
Qualifications
- Excellent communication skills
- Organization skills
- Problem solving skills
- Interpersonal skills
- Ability to quickly acquire product skills
- Ability to remain calm and pleasant at all times
- Computer literate
- At least years or relevant sales training or
experience in the hair & or the equivalent combination of education
and experience is highly preferable
How to apply
If you meet the
requirements, kindly send your CV to vacancies@jantakenya.com with the subject
line as “ SALES & CUSTOMER CARE EXECUTIVE”