Reporting To: Branch Operations Manager
Overall Job Purpose
The Customer Service Officer will be responsible for ensuring excellent customer service standards
and maintain high customer satisfaction through quick
resolution/escalation of customer queries in order to ensure customer
retention.
Principle Accountabilities
- To
manage queues by constantly monitoring customers wait time so as to ensure
timely customer service.
- To
offer excellent customer service through quick resolution/escalation of
customers queries in order to ensure customer retention
- To
collate customer feedback through interviews and customer feedback forms
to ensure that we meet customer expectations.
- To
Issue ATM Cards and cheques by recording to ensure safe custody and timely
delivery to customers
- To
avail product Brochure/Marketing materials and stationery for the
customers by constantly replenishing the banking hall in order to ensure
adequate products information to the customers.
Minimum Qualifications, Knowledge and
Experience
- A
business related degree from a reputable institution.
- Minimum
3 years’ experience in teller duties, customer service & bank
back-office operations.
Key Competencies and Skills
- Practical
experiences in use of MS Office applications.
- Ability
to work independently under strict deadlines.
- Must
have good interpersonal skills and communication skills (both oral and
written).
- Results
oriented, problem analysis and problem-solving skills.
- Demonstrated
good planning and organizational skills.
- Good
listening skills.
- Attention
to detail and accuracy.
- Must
be a team player and have integrity.
How To Apply
Apply for Customer
Service Officer Job HF Group here.
Application Deadline:20th
May,2020
