Customer Care Assistant Job in Kenya

The Kenya National Examinations Council (KNEC) is a state corporation established through an Act of Parliament (Cap 225A, Laws of Kenya) which was repealed by the Kenya National Examinations Council Act No. 29 of 2012, to conduct school and post school examinations within Kenya as it may consider desirable in the public interest and to award certificates or diplomas to successful candidates in such examinations. The Council invites competent, self-motivated and qualified applicants for the following vacant position;


The officer will work under Customer Care Assistant I and will be required to:
  • direct and guide visitors; issue visitors’ passes;
  • project good corporate image and maintain good public relations in KNEC offices.
For appointment to this grade, an officer must have:-
  • Kenya Certificate of Secondary Education mean grade C or equivalent; and
  • Certificate in Front Office/Customer Care/ Telephone and Reception Procedures from a recognized institution lasting not less than three months;
  • Certificate in computer applications;
  •  Fulfill the requirements of Chapter Six of the Constitution.
How to Apply
Interested and suitably qualified candidates should download and fill the Application of Employment form KNEC.2A (REVISED 2018), application letter with enclosed certified copies of academic and professional certificates, detailed curriculum vitae giving details of day time telephone contact, e-mail address, current remuneration (enclose copy of your latest pay slip), names and valid current contacts of three referees on or before 27th April, 2020 to:
The Chief Executive Officer
The Kenya National Examinations Council
P.O. Box 73598 – 00200
  • Applications received after the deadline date will not be considered;
  • Only shortlisted candidates will be contacted and canvassing will result to automatic disqualification;
  • KNEC is an Equal Opportunity Employer and people with Disability and female candidates are encouraged to apply