Duties and Responsibilities
·
Follow communication “scripts” when
handling different topics Identify customers’ needs, clarify information,
research every issue and provide solutions and/or alternatives Build
sustainable relationships and engage customers by taking the extra mile
·
Keep records of all conversations in
our call centre database in a comprehensible way.
·
Frequently attend educational
seminars to improve knowledge and performance level
·
Understand the importance and impact
of first contact resolution
·
Provide timely notifications to
Supervisor / Team leader of negative trends, urgency of issue, or extent of
required follow up.
·
Resolving customer queries on first
contact and keeping the promise of query / problem resolution for escalated
cases.
·
Confirm client information and update
on existing databases.
·
Update Product Frequently Asked
Questions
·
Maintains communication equipment by
reporting problems.
Job Specifications
·
Diploma or Certificate in Customer
care or any other field
·
At least 1-2 Years’ experience in the
Banking / ICT Sector
Knowledge and Competencies (State Skills, Abilities & Traits
Required)
·
Excellent written and verbal
communication skills.
·
Dynamic, analytical and self-driven
individual with the ability to work under pressure.
·
Ability to execute, make decisions,
develop strategy, critical thinkers and build relations.
How to Apply
To apply, send your CV and cover
letter only to fkariuki@flexi-personnel.com by 1st April 2020 indicating your
current gross salary and benefits.
NB: Flexi Personnel does not charge
candidates for jobs placement
