Directline Assurance Company Limited
Vacancy Advertisement
We are looking for a motivated and qualified
professional to fill the position of Registry
Officer.
Overall Purpose of the Job: Registry Officer is responsible for managing and providing
leadership to the Registry Team/Section and ensuring that all registry
functions are conducted and delivered in an accurate and timely manner.
Key Roles and Responsibilities
·
Supervise the Records Management
Clerks and co-ordinate registry procedures and activities.
·
Develop, maintain and update the
manual and electronic filing system to suit the company requirements and
overall records management.
·
Advice the management on appropriate
filling systems, equipment, accessories required in the registry.
·
Ensure retrieval and delivery of
physical files to various departments is made against an approved printed
request.
·
Ensure all physical files issued to
various departments are collected and returned back to the registry at the end
of each day and appropriately filed back.
·
Ensure incoming files are bar-coded
as received for file away.
·
Ensure tidiness and cleanliness of the
Registry/Filing Room.
·
Ensure files reflected in the release
screen are collected for file away.
·
Sort and determine out-grown files
for split/and or create new box files.
·
Ensure all files are bar-coded and
that a correct replacement is done in case of a split, loss and or tear.
·
Manage and update the file data
ensuring correct numbering and claim ranges.
·
Approve removal of un-requested files
(where cases applies) and keep a track to ensure their return.
·
Receive, sort, archive and retrieve
(from archive) when all sales policies and customer needed audit forms.
·
Report missing/misplaced file/s;
initiate a search and report when found.
·
Carry out proper archive and
retrieval procedures for closed claims and legal files.
·
Assist in file pull-out and
file-away.
·
Any other responsibilities will be
communicated to the Officer from time to time
Person Specifications
Academic Qualifications
·
University degree or Diploma in
Library Information Services or its equivalent from an institution recognized
by Commission for Higher Education.
Professional Qualifications
·
Member of a Professional body
·
Certificate of Insurance (COP)
·
AIIK Diploma/CII Diploma or any
insurance related qualification will be an added advantage
Experience
·
MUST have at least three (3) years
Registry/Library experience in a busy commercial environment
Skills and Attributes
·
High attention to detail and
excellent analytical skills
·
High integrity and ethical level;
Able to maintain utmost confidentiality of information in their possession
·
Excellent communication,
interpersonal, negotiation and presentation skills
·
Self-motivated, confident and
outgoing personality.
We
are looking for a motivated and qualified professional to fill the position
of Records Management Clerk.
Overall Purpose of the Job: Records Management Clerk is responsible for retrieval and
archiving of the company’s files and forms.
Key Roles and Responsibilities
·
Retrieve and deliver physical files
to various departments against an approved printed request.
·
Ensure all physical files issued to
various departments are collected and returned back to the Registry at the end
of each day.
·
Refile the physical file in the
required cabinets in an organized and systematic manner.
·
Respond to file requisitions from
various departments.
·
Assist in retrieval on archived files
at the filling room on referral cases when need arises.
·
File all sorted sales policies and
customer audit forms.
·
Any other responsibilities will be
communicated to the Officer from time to time.
Person Specifications
Academic Qualifications
·
University degree or Diploma in
Library Information Services or its equivalent from an institution recognized
by Commission for Higher Education.
Professional Qualifications
·
Member of a Professional body
Experience
·
MUST have at least two (2) years
Registry/Library experience in a busy commercial environment
Skills and Attributes
·
High attention to detail and
excellent analytical skills
·
High integrity and ethical level;
Able to maintain utmost confidentiality of information in their possession
·
Excellent communication,
interpersonal, negotiation and presentation skills
·
Self-motivated, confident and
outgoing personality.
We
are looking for a motivated and qualified professional to fill the position
of Customer Service Assistant (Accounts).
Overall Purpose of the Job: Responsible for receipt of premium, underwriting
risk as requested by the customer in application of the company standard
operating procedures, posting all customer transactions and offering quality
customer service.
Key Roles and Responsibilities
·
Understanding the requirements of the
customers and assisting them fill the appropriate policy documents and proposal
forms/endorsements.
·
Confirming that the proposal form is
correctly filled out, signed and all necessary documents are attached.
·
Posting of the proposal form details
or vehicle registration for endorsement and printing endorsement request for
customer’s signature.
·
Receipting of excess, intermediary
payments and other receipts and ensuring any other exceptional item on the form
is duly filled and signed.
·
Stating to the customer the premium
payment, collecting and ensuring that the payment is correct.
·
Issuance of receipt, policy
documents, change and certificate to customer.
·
Following-up and calling assigned
intermediaries/insured and reminding them of their pending short period
extension.
·
Printing and posting renewal notices
for annual insurance policies.
·
Responding to customer inquiries
and/or complaints
·
Assisting customers with
product/company information and providing information on claim status
·
Processing commission requests from
the sales team
Handling both inbound and outbound calls within an acceptable time period
Handling both inbound and outbound calls within an acceptable time period
·
Compliance and adherence to the
Underwriting Standard Operating procedures.
·
Any other duties that may be assigned
from time to time.
Person Specifications
Academic / Professional Qualifications
·
Degree and/or Diploma in
Insurance/Sales or Business related field.
·
Certificate of Proficiency in
insurance is desirable
·
Minimum CPA Section 4
Experience
·
At least 2 years’ working experience
preferably within an Insurance Company OR Intermediary.
·
Experience in dealing with PSV will
be an added advantage.
Skills and Attributes
·
High level of integrity; able to
maintain utmost confidentiality of information in their possession
·
Excellent negotiation, presentation
and interpersonal skills
·
Excellent client relationship skills
with the ability to handle complaints & difficult situations in a tactful
manner
·
Have great attention to detail
·
Able to work as part of a team
·
Working knowledge of spreadsheets or
accounting software
Application Instructions
If
you qualify for the above advertised role, kindly send us a detailed CV and
Application Letter clearly demonstrating your fit as per the roles &
responsibilities and the person specifications (academic / professional
qualifications, experience, skills & attributes) listed above.
Applications
that do not conform to the Application Instructions will not be considered.
Kindly
send your application documents to human.resource@directline.co.ke to reach us
on or before 5.00pm Friday, 24th January 2020.
