Corporate Communications Manager
IT Services Manager
Litigation Manager
IT Services Manager
Direct Sales Representative
To proactively manage the HF Group Brand public image among
internal and external stakeholders and lead in the implementation of all
communication activities for the Group including corporate communications/media
relations, internal communications, sponsorships and events community
activities.
Principle Accountabilities
- Develop
stakeholder relations strategy, that complements business objectives
- Develop
media relations strategy, including key media engagement
- Coordinate
visibility of Group initiatives and leadership in both mainstream and
social media.
- Manage
media inquiries and interview requests
- Create
content for press releases, editorials and keynote presentations in
liaison with PR agencies
- Manage
Content for the Group’s digital properties e.g. website and social media.
- Monitor,
analyze and communicate PR results on a quarterly basis.
- Advise
on crisis communications plans, and develop anticipatory positions on
upcoming communications/public relations issues.
- Event
management and coordination
Minimum Qualifications, Knowledge and
Experience
- A
Degree in Journalism or Communication (preferably Public Relations option)
or relevant degree with post graduate diploma or Masters in
Journalism or Communication from a reputable institution.
- At
least 6 years’ experience in public relations and/or journalism
background.
- Past
experience in mainstream journalism and Public Relations Agency will be an
added advantage
Key Competencies and Skills
- Proficiency
in Microsoft Office applications
- Copy
editing skills
- Demonstrated
ability to network with key players in the media industry
- Effective
presentation and communication skills
- Excellent
interpersonal skills
- Excellent
writing skills
- Event
planning
How to Apply
IT Services Manager
The purpose of the role is to ensure that the HFC IT team
deliver quality service through planning, scheduling and measurement of IT
services to provide the agreed levels of service, taking into account the
changes in both supply and demand and seeking to proactively and continuously
improve services to the bank’s internal and external customers.
Roles
- To
develop and maintain strategic relationships with the various departments
across the bank, partners and suppliers. Define, negotiate, and regularly
track SLAs of IT services with various business units and 3rd party
service providers for HFC.
- Ensure
effective on-going monitoring and support for all systems in use by both
internal and external customers by maintaining IT services provision at
the highest possible levels. Carry out regular performance measurements
(MI/Reporting, trend analysis, KPIs) to ensure that HFC IT services are
delivered as per SLA’s by both internal IT and external vendors and
providing metrics for periodic SLA and contract reviews and renewals.
- To
define, implement and oversee the IT change management framework and
process in line with industry best practices e.g. ITIL, COBIT to minimize
the impact of IT infrastructure changes to internal and external
customers.
- To
develop, implement and continuously improve ICT “best practice” tools and
processes based on IT services management frameworks e.g. ITIL, COBIT.
Promote a quality & risk management culture in IT services through the
development and implementation of appropriate quality & risk
strategies to manage the services, the supply chain of IT services,
provide the required levels of service, system performance and
functionality that meet business objectives.
- Provide
inputs into IT strategic planning and budgeting processes to ensure
that key service themes are addressed to improve availability while
improving self-service.
- Own
the IT services catalogues and ensure it is regularly updated with all
services provided by IT.
- Oversight
and ensure best practice in operation, administration and reporting of
infrastructure (networks, system administration, servers), databases
(backups, storage and tuning activities), applications, channels and
security activities.
Minimum Qualifications, Knowledge and
Experience
- Degree
holder in Information Technology with professional qualification in
Project Management. Master’s degree would be an added advantage.
- ITIL
Service Level Management practitioner certificate.
- Prince
2, PMP, Scrum, COBIT, or any other IT Management Framework
- 7
years’ work experience with more than 4 years in services management.3-4
years in supervisory role.
- Working
experience in a bank or other financial services organization would be
added an advantage.
Key Competencies and Skills
- Results
oriented, excellent interpersonal skills, analytical thinker and problem
solving skills.
- Good
communicator, self-driven and a team player.
- Ability
to evaluate situations, provide proper guidance and make proper decisions,
able to forecast, plan, and organize work for effective achievement of job
tasks.
How to Apply
Litigation Manager
To handle litigation, arbitrations /court cases by
instructing and liaising with external advocates to ensure the company does not
incur losses and also to mitigate on losses from suits.
Principle Accountabilities
- Responsible
for instructing the Company’s external Lawyers by writing letters of
instructions to ensure that company’s interests are adequately and
promptly represented.
- Directly
liaise with external lawyers in respect of preparation of evidence and
witnesses for all pretrials.
- Attend
court and testify on behalf of the company to ensure the company does not
incur losses.
- Provide
response to correspondence from external lawyers to advice on company’s
position on legal matters and obtain update reports from external
advocates on all legal suits.
- Provide
legal advice on recovery cases in order to realise our securities.
- Negotiate
on legal fees with external advocates.
- Compile
requisite injunctions and major court cases reports for the various
committees.
Qualifications, Knowledge and
Experience
- Bachelor
of Law-LLB, Diploma Kenya School of Law, Advocate of the High Court of
Kenya
- 5
years Litigation experience in a busy environment.
Key Competencies and Skills
- Ability
to work independently under strict deadlines.
- Good
interpersonal and communication skills.
- Analytical
and Negotiation skills.
- Drafting
pleading skills.
- Demonstrated
good planning and organisation skills.
- Strong
leadership and management skills.
- Team
player and must have integrity.
How to Apply
IT Services Manager
The purpose of the role is to ensure that the HFC IT team
deliver quality service through planning, scheduling and measurement of IT
services to provide the agreed levels of service, taking into account the
changes in both supply and demand and seeking to proactively and continuously
improve services to the bank’s internal and external customers.
Roles
- To
develop and maintain strategic relationships with the various departments
across the bank, partners and suppliers. Define, negotiate, and regularly
track SLAs of IT services with various business units and 3rd party
service providers for HFC.
- Ensure
effective on-going monitoring and support for all systems in use by both
internal and external customers by maintaining IT services provision at
the highest possible levels. Carry out regular performance measurements
(MI/Reporting, trend analysis, KPIs) to ensure that HFC IT services are
delivered as per SLA’s by both internal IT and external vendors and
providing metrics for periodic SLA and contract reviews and renewals.
- To
define, implement and oversee the IT change management framework and process
in line with industry best practices e.g. ITIL, COBIT to minimize the
impact of IT infrastructure changes to internal and external customers.
- To
develop, implement and continuously improve ICT “best practice” tools and
processes based on IT services management frameworks e.g. ITIL, COBIT.
Promote a quality & risk management culture in IT services through the
development and implementation of appropriate quality & risk
strategies to manage the services, the supply chain of IT services,
provide the required levels of service, system performance and
functionality that meet business objectives.
- Provide
inputs into IT strategic planning and budgeting processes to ensure
that key service themes are addressed to improve availability while
improving self-service.
- Own
the IT services catalogues and ensure it is regularly updated with all
services provided by IT.
- Oversight
and ensure best practice in operation, administration and reporting of
infrastructure (networks, system administration, servers), databases (backups,
storage and tuning activities), applications, channels and security
activities.
Minimum Qualifications, Knowledge and
Experience
- Degree
holder in Information Technology with professional qualification in
Project Management. Master’s degree would be an added advantage.
- ITIL
Service Level Management practitioner certificate.
- Prince
2, PMP, Scrum, COBIT, or any other IT Management Framework
- 7
years’ work experience with more than 4 years in services management.3-4
years in supervisory role.
- Working
experience in a bank or other financial services organization would be
added an advantage.
Key Competencies and Skills
- Results
oriented, excellent interpersonal skills, analytical thinker and problem
solving skills.
- Good
communicator, self-driven and a team player.
- Ability
to evaluate situations, provide proper guidance and make proper decisions,
able to forecast, plan, and organize work for effective achievement of job
tasks.
How to Apply
Direct Sales Representative
The Direct Sales Representative will be responsible for
growing the Branch Business through aggressive sales and relationship for it is
a business growth and development role.
He/she will report to the Sales Team Leader.
Principle Accountabilities
- Selling
consumer products including accounts sales and deposits mobilization of
etc.
- Sales
planning and tracking of daily sales activity and reporting to the
management.
- Mapping
and scoping the business opportunity within the Branch environs and
liaising with the Branch Management for sales activations.
- Making
presentations to prospects
- Customer
interviews and interactions both at the Branch and at their place of
work/Business to understand their needs and offer the right
products.
Minimum Qualifications, Knowledge and
Experience
- A
Diploma in Marketing and Sales or other related fields.
- A
Bachelor’s degree, preferably in Commerce/finance, Business, Banking and
Finance or related fields will be an added advantage.
- Sales,
Marketing and/or other banking professional qualifications would be added
advantage.
- At
least 1-year Sales experience with relevant experience in Customer
Service.
Key Competencies and Skills
- Practical
experiences in use of MS Office applications
- Ability
to work independently under strict deadlines.
- Must
have good interpersonal and communication skills.
- Results
oriented, analytical thinker, problem solving skills.
- Demonstrated
good planning and organizational skills.
- Must
be a team player and have integrity
How to Apply