Spa Therapist
Demi Chef
The overall scope of Spa Therapist is to ensure clients
receive treatments according to the spa`s standard operating procedures and
policies.
Responsibilities
·
Perform spa treatments to a high
standard
·
The Therapist will ensure that the
handover is completed in the guest journey as per the outlined standard, follow
up on the treatment experience, expectations and satisfaction, and act on any
discrepancies
·
Ensure delivery of special,
individual and unique services to all guests in the Spa and Fitness Center
·
To ensure the highest level of
comfort and service, and create a genuine, warm and welcoming environment for
our guests
·
Be well informed on the retail products
and their benefits, confident in dealing with guests’ requests and queries
·
Knowledgeable about retail products
related to specific menu treatments and able to make recommendations thereafter
·
Provide proper documentation to the
Spa Manager, to ensure that commissions are generated properly and retail sales
are accurately tracked
·
Maintain hygiene and cleanliness of
treatment rooms
·
Manage levels of professional stock
and supplies
·
Refer and abide by the spas standard
operational procedures, policies and form manuals
·
Comply with all Kempinski company
policies
·
Any other duties that may be
delegated by the management through the Spa Manager
Qualifications
·
High School or secondary diploma
required
·
Massage certificate
·
Beauty therapy certificate
·
Aromatherapy certificate
·
First Aid and CPR certificate (an
advantage)
·
Previous experience in a 5
star/luxury hotel is required
·
Knowledge of herbal therapy, body
treatments and facials
·
Knowledge in operating Spa machines
and equipments
·
One (2) years’ spa therapy experience
in an international standard spa
·
Good communication skills
·
Able to work in a fast paced
environment and can multitask
·
Ability to remain calm and composed
under pressure
Demi Chef
Reporting to the Chef De Partie, the Demi Chef will be
responsible for preparing, presenting, storing and serving a selection of
dishes according to the restaurant’s menu. He/She will also ensure familiarity
with property health and safety, first aid and fire emergency procedures are
maintained and operation of equipment is handled safely and sensibly as well as
ensuring that HACCP is implemented and practiced.
Responsibilities
·
In absence of Manager, conduct shift
briefings to ensure hotel activities and operational requirements are known.
·
Prepare in advance food, beverage,
material and equipment needed for the service. Cook and serve dishes according
to the restaurant’s menu.
·
Provide direction to the Kitchen
helpers, including Commis, Cooks, Kitchen Attendants and Stewards.
·
Clean and re-set his working area.
·
Work with Head of Department to
ensure the departmental performance of staff is productive.
·
Conducting on the job training in
accordance with the departmental standards and procedures and maintaining a
record of progress for each staff member.
·
Providing input for probation and
formal performance appraisal discussions in line with company guideline.
·
Ensuring new staff attends Corporate
Orientation within first month of hire.
·
Coaching, counseling and disciplining
staff in breach of hotel policies and departmental procedures, providing
constructive feedback to enhance performance.
·
Preparing induction programs for new
employees and allocating sufficient time for their implementation.
·
Work with Head of Department in the
preparation and management of the department’s budget and is aware of financial
targets.
·
Recycle where-ever possible and
enforce cost saving measures to staff.
·
Log security incidents and accidents
in accordance with hotel requirements.
·
Additional responsibilities and tasks
can be added at any time according to the needs of the business and of the
hotel.
Qualifications
·
High School or secondary diploma
required.
·
Gastronomic education certificate or
equivalent (apprenticeship/diploma/BA/Bsc).
·
Minimum 1 year kitchen experience.
·
Excellent written and verbal
communication skills.
·
Excellent organizational and time
management skills.
·
Knowledgeable of food safety
regulations.
·
Computer literacy.
·
Good communication skills.
·
Ability to work and communicate in a
multinational environment.
·
Able to work in a fast paced
environment and can multitask.
·
Ability to remain calm and composed
under pressure.
Room Attendant
Responsible for cleaning required
rooms a day according to the standards set by the hotel, turndown, cleaning
late services/departures as requested by the supervisor and cleaning any public
areas as requested by the supervisor.The incumbent will be responsible for
cleaning and supplying all assigned areas according to standards as set by
Kempinski. Ensures guests satisfaction by living the Kempinski DNA.
Responsibilities
·
Alert, well informed about the Hotel
and able to work during peak hours rapidly, maintaining a constant standard of
performance.
·
Carries out his duties strictly in
accordance to the established procedures and is aware of the important
responsibility to keep the expensive Housekeeping cleaning machines in perfect
condition at all times.
·
Ensures standards are maintained with
regards to room cleanliness and room set up.
·
Cleans the assigned guest rooms to
the standard set by the hotel. That involves, but is not limited to,
making beds, cleaning bathrooms and replenishing amenities.
·
While cleaning the guest rooms, to
check all furniture and fittings in the room are working properly, if not
report anything broken, missing or damaged to the supervisor.
·
Cleans the corridor of the floor
where rooms are assigned.
·
When on afternoon shift to clean
assigned rooms to the standard set by the hotel.
·
When on evening shift to turndown
occupied and expected arrival rooms as per the standard set down by the hotel,
and any other duties requested by the supervisor.
·
Checks vacant rooms every morning to
ensure they are not left on Turndown and touch up where necessary.
·
Stocks the housekeeping trolley to
the standard required, and maintain it during the day.
·
Removes room service trays and
trolleys etc. and place in the service area.
·
Is responsible to keep the pantry and
service areas on appointed floor clean and tidy at all times.
·
Has a working knowledge of products
and equipment used to clean the assigned rooms.
·
Maintains all equipment in good and
clean condition.
·
Verifies the physical status of rooms
and updates Order Taker of any discrepancies found.
·
Reports any lost and found items at
once to Order Taker or Supervisor.
·
Writes down on his/her assignment
sheets relevant information for record purposes, and possible future
inquiries. At the end of the shift, reports special attention guest,
unusual situations, incidents that need follow up, to ensure consistency and
guest satisfaction.
·
Re-arranges furniture layout whenever
necessary.
·
Empties garbage and ashtrays
regularly according to procedures.
·
Reports to Supervisor any sickness or
unusual behavior of guests.
·
Cleans and maintains cleaning
equipment and machines and stores them in designated store room after every
use. Reports any defect to the Supervisor immediately.
·
Cleans and keeps pantries and store
rooms clean, tidy and properly supplied at all times.
·
Answers all guest questions/requests
in a friendly and caring manner, takes appropriate action, or if needed, refers
the matters to the relevant persons to handle. It may be providing
information, giving an extra item such as a towel, etc.
·
Flexible in shift timings and days.
·
Signs in and out on the signing
sheet.
·
Attends training sessions or
communication meetings as advised by the Supervisor.
·
Carries out fire, safety and
evacuation procedures as required by the policy of the hotel.
·
Cooperates in the performance of any
reasonable task requested by managers of the hotel.
·
Knows and adheres strictly to Lost
& Found procedures.
·
Performs all duties and
responsibilities in a timely and efficient manner in accordance with established
company policies and procedures to achieve overall objectives of this position.
·
Understands and strictly adheres to
the rules & regulations established in the Employees Handbook and the
Hotel’s policy on Fire, Hygiene, and Health & Safety.
·
Cost efficient usage of cleaning
chemicals.
·
Follows the code of conduct and
company’s policies and procedures.
·
Ensures that all potential and real
hazards are reported and rectified immediately.
·
Follows company grooming standards.
·
Reports any work related accidents
happened on premises.
·
Familiar with evacuation procedures.
·
Maintains good relationship with
coworkers in Housekeeping and other departments throughout the hotel.
·
Additional responsibilities and tasks
can be added at any time, depending on the need of the business and hotel.
Qualifications
·
High School or secondary diploma
required
·
Certificate in Housekeeping and
Laundry Techniques
·
1-2 years experience in a 5 star/
Luxury property with similar capacity preferable
·
Ability to use Housekeeping equipment
and machines
·
Concern for quality and attention to
details
·
Ability to work and communicate in a
multinational environment
·
Able to work in a fast paced
environment and can multitask
·
Ability to remain calm and composed
under pressure
·
Flexible in terms of scheduling
·
To be able to stand and walk all day
·
Physical ability to clean a minimum
of 14 rooms per day to the required standard
·
Physical ability to maneuver a
housekeeping trolley
·
Physical ability to lift heavy
objects