Our Client, a law Firm is looking for
client is looking for an experienced Receptionist/ Client Liaison Officer to join their team. The ideal candidate will be
responsible for the front desk and assisting in the delivery of a
business-critical service to ensure that clients’ expectations are exceeded.
Responsibilities
Front desk
·
Greet and Welcome visitors, direct
visitors to the appropriate person/office
·
Answer, screen and forward incoming
phone calls
·
Provide basic and accurate
information in-person and via phone/email
·
Receive, sort and distribute daily
mail/deliveries
·
Order front office supplies and keep
inventory of stock
·
Maintain safe and clean reception
area by complying with procedures, rules, and regulations.
Customer Service
·
Deal with queries from the Clients
and ensure other questions that arise during contact are directed to the
correct place for resolution
·
Monitor client satisfaction through
follow up on solving client issues and problems
·
Maintains continuity among work teams
by documenting and communicating actions, irregularities, and continuing needs.
·
Provide support and assistance to
other management teams.
Client Liaison
·
Maintain thorough knowledge of the
business, as well as an understanding of how that impacts the other entities of
contact
·
Collect, analyze, and utilize data
and feedback to identify opportunities to improve the relationship between the
business and the other entity
·
Collaborate with clients to identify
and implement value added services.
·
Develop liaison with client service
and collection department to provide required information and acquire necessary
documents.
Qualifications
·
4 -5 Proven work experience as a
Receptionist, Client Liaison Officer or similar role
·
Diploma/Degree in front Office or
related course
·
Excellent communication skills, both
written and verbal
·
Proficiency in Microsoft Office Suite
·
Excellent problem analysis and
solving skills
·
Customer-oriented attitude
·
Professional attitude and appearance
·
Excellent organizational skills
How to
Apply
If qualified for this role, follow this link to apply.
Note: Only
shortlisted candidates will be contacted
