Customer Service Supervisor (French
Speaking MUST)
Our client provides health insurance
services around the world.
They are urgently looking for
Customer Service Supervisor proficient in French to support the team manager in
managing a team of Customer Service Representatives, develop and coach the team
to deliver a high-quality customer centric service offering.
Key Responsibilities
·
Accountable to review and assess
inventory levels coordinating daily goals and planning and adjust where needed
in view of achieving KPIs.
·
You are accountable to ensure that
productivity, quality and customer satisfaction, are managed within own team
and motivation of the individuals and team to achieve the operational KPI’s.
·
Striving to provide excellent service
to our members and clients.
Required
·
Strong performance track record.
·
International mind-set, with holistic
view and able to work remotely with peers across locations.
·
5 years of experience, or relevant
leadership experience in an established company.
·
Experience and/or interest in
coaching, managing, developing and motivating individuals.
·
Experience in complaint management –
with a proven track record in improving customer service standard.
CVs: talentkenya18@gmail.com
Deadline: 30th July 2019
Salary: 150,000 gross
