Position: Reservation
Officer
Reporting to the Reservation Manager, the main role for this position is making and confirming reservations for guests, handling incoming calls to the reservation department in a professional, efficient, friendly manner in a leading Luxurious Tour Company.
Reporting to the Reservation Manager, the main role for this position is making and confirming reservations for guests, handling incoming calls to the reservation department in a professional, efficient, friendly manner in a leading Luxurious Tour Company.
Duties & Responsibilities
·
Issuing hotel vouchers and
reservations arrangement of local and international tours
·
Following up on confirmation of
booking vouchers
·
Reconfirming guests flight tickets
before Safari
·
Making provisional bookings for our
guests
·
Making bulk block bookings with all
the suppliers in line with the company and client’s needs and effectively
administer the same with the approval of the Tour manager.
·
Making all the reservations and
follow ups and enter all the information on GRANIT SYSTEM
·
Ensure clients’ special requests
especially on accommodation & room specification.
·
Designing Safari Packages for all
tours
·
Processing payments for suppliers for
accounts to make the necessary arrangements for payments.
·
Briefing tour leaders before safari.
·
Maintaining excellent communication
with all our suppliers, local and overseas agents.
·
Booking flights as per Company’s
specifications
·
Preparing files and itineraries with
all the information and advance requesting of all services included in the
programs.
Person Specifications
Must be proficient in the following
areas:
·
Degree or Diploma in Tourism
Management or its equivalent
·
Minimum of at least 3 years’
experience in a busy Tour and Travel Company
·
Proficiency in Computer skills
especially GRANIT system
·
Must have excellent guests’ service
and communication skills
·
Excellent time management skills and
keen to details.
·
Attention to details and high level
of accuracy
·
Excellent interpersonal and
organization skills
·
Ability to make quick and balanced
decisions
·
Can work on late evening/ night
shift.
·
A Team player
Job Advertisement: Tour Leader
The
main role for this position is to guide and accompany guests travelling to
various high end destinations and ensure that holiday runs smoothly and meets
all of its promises and expectations.
Key Responsibilities
·
Consistently deliver a high level of
guest service and satisfaction
·
Plan, organize and provide leadership
to guests touring various destination of interest.
·
Provide personalized service, finest
educational experience and seamless travel arrangement.
·
Provide in-depth knowledge about the
country rich heritage, its culture, religion, Art scene and current affairs
·
Offer a wide knowledge of the wild
both flora and fauna
·
Provide in-depth knowledge about
various exclusive high end destinations.
·
Deal directly with guest issues and
concerns; ensuring guest’s satisfaction is effectively achieved.
·
Assist and accompany guest during
optional activities and meals.
·
Communicate range of information on
itineraries before Safari
·
Inform guests of arrival and
departure time at each destination on the itinerary
·
Respond to guest’s question and offer
help to any problem that may arise.
·
Play the role of a cultural
ambassador, offering commentary and interesting titbits of information, which
will allow visitors to fully experience and enjoy the
·
Country’s social, cultural and
historical highlights.
·
Provide report for each trip, in the
requested format.
Qualifications
·
Degree or Diploma in Tourism and
Wildlife.
·
A registered member of KPSGA and a
holder of at least bronze medal but preferably Silver medal.
·
5 years experience as a Tour Leader
in a tour Company dealing with very high end clientele.
Key Competencies
·
Excellent guests relations skills
·
Excellent communicator with great
confidence
·
Affable , intelligent and experienced
travel companion
·
Ability to make the logistics of
travel irresistibly effortless.
·
Able to effectively communicate in
English , in both written and oral forms
·
MUST have knowledge and fluent in
Foreign languages.
·
Strong organizational and time
management skills.
·
Excellent interpersonal skills
·
Knowledgeable in Flora, Fauna,
social, Art and Cultural highlights
·
Familiarity and knowledge of key high
end holiday destinations.
·
Computer literate
·
Strong ability to work under pressure
with minimum supervision
Send
your application clearly stating the position applying for in subject to
jobs@micato.co.ke by 19 October 2018.
Please
note that, only shortlisted candidates will be contacted.
