Our client, a private Taxi fleet
company based in Nairobi is looking for a Client Relationship Executive.
This position manages all clientele and ensures all their needs are met. It is responsible for overseeing all the reservations, allocation and client experience.
This position manages all clientele and ensures all their needs are met. It is responsible for overseeing all the reservations, allocation and client experience.
This position also has a component of
Sales.
Specific Duties & Responsibilities:
·
Responsible for all handling all
vehicle reservations
·
Efficiently allocate drivers to
clients keeping in mind costs and distances
·
Reducing vehicle idle time and
ensuring capacity is maximised
·
Conducts daily fleet checks
·
Liaising with customers via email,
phone and face-to-face
·
Handling customer feedback, both good
and bad
·
Creating vehicle schedules and
timetables
·
Follow up on and collect outstanding
payments
·
Prepare minutes for meetings
·
Acquisition of new clients – Sales
·
Ensure the company gets repeat
business
·
Find opportunities to upsell
·
Involved in marketing initiatives
Required skills and qualifications:
·
Excellent project management skills
·
Strong at operations management
·
Excellent communication skills
·
Keen attention to detail
·
Strong interpersonal skills
·
Excellent Microsoft suite skills
especially Ms Excel
·
Ability to multi-task and prioritise
·
A good memory – juggles multiple
tasks with deadlines
·
Must be a good team player
·
Excellent customer service skills
·
Selling skills
·
Time flexibility
Salary Kes 30,000.00
Interested candidates should send CVs
to jobs@fanisi.net by end day Tuesday the 18th of September 2018.
Only shortlisted candidates will be
contacted.