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Career Opportunities in Resolution Health, Kenya

Resolution Insurance Company Ltd is a general insurer offering innovative and responsive insurance solutions. We have learned to adapt in this constantly changing society, and develop comprehensive products that are relevant to our clients.

We currently have over 60,000 members in our fold and have partnered with over 500 medical service providers across East Africa; a strong network of hospitals, clinics and doctors.
The Resolution Insurance brand is energetic and trendy.
In pursuit of our ambitious growth plan, we are looking to fill the position below:
Claims Analyst (General Insurance Business)
Reporting to the Claims Manager, the Claims Analyst’s overall purpose will be to correctly process claims, whilst ensuring cost containment, timeliness and adherence to company policies.
Key Responsibility Areas:
·         Ensure that claims notified are covered in terms of the Policy issued and that they are registered promptly.
·         Enter new claims on computer system Management Information System (MIS), in a timely manner.
·         Analyze claims supporting documents to establish liability.
·         Communicate with intermediaries and direct clients to obtain information necessary for processing of claims, liaise with the underwriters, beneficiaries, departments and subsidiary offices to facilitate claims processing.
·         Appointment of Assessors/Investigators up to the authorized limit in liaison with the Claims Manager, monitor progress and ensure reports are received promptly.
·         Identify risk improvement measures and prepare suitable interventions and make recommendations to management.
·         Adjust and maintain correct claim reserves.
·         Maintain a register of claims to be recovered.
·         Initiate recovery from negligent third parties and promptly hand file to Legal Section.
·         Attend to client queries on claims.
·         Prepare relevant departmental and management reports for analysis by the 5th of every month.
·         Fulfill further duties which may be required in addition to the above.
Qualifications and Experience:
·         Bachelor’s Degree in a business related field.
·         At least 2 years’ experience in Claim processing.
·         Professional Qualification in Insurance (ACII, AIIK)
·         Knowledge of General Insurance claims procedures, processes and the regulatory environment.
·         Good analytical and problem solving skills.
·         Good time management and organizational skills.
·         Builds relationships and focuses on the customer.

Branch Underwriter – General Business (Nakuru)
The overall responsibility will be Underwriting, Claims and Administration function of the Branch.
Risk assessment and rating as per the authority matrix to ensure profitability as per the set ratios.
Ensuring good customer service to our intermediaries, service providers and clients at all times as per the customers’ service metrics.
The jobholder is expected to demonstrate commitment and loyalty and perform all duties in accordance with the organization’s office routines and procedures, keeping in mind the overall business objectives.
Key Responsibility Areas:
·         Ensure that systems, processes, procedures, policies and standards applicable to underwriting and claims operations are adhered to.
·         Prepare quotations in a timely manner to assist in business acquisition.
·         Ensure policy documents are issued within the set turnaround times and communicate with agents/brokers/clients on confirmation of receipt of policy documents, endorsements and other policy related documentation.
·         Maintaining effective business relationships at the respective branch and the Head Office.
·         Approving specified documents within agreed and set authority limits.
·         Assist agents on outstanding underwriting and claims issues whilst responding to customers queries and complaints.
·         Custodian of security underwriting documents e.g. Motor certificates.
·         Assist in facilitating training at the branch.
·         Facilitate presentations to customers.
·         Conduct Risk surveys for small risks as per authority matrix.
·         Receive and analyze all claims documents and forward to head office for processing.
Qualifications and Experience:
·         Diploma in a business related field.
·         At least 2 years’ relevant experience.
·         Diploma in Insurance.
·         Knowledge of Microsoft Office with excellent skills in Excel.
·         Good analytical and problem solving skills.
·         Good time management and organizational skills
If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly send your updated CV listing 3 referees and availability should you be offered the position to by Close of Business on Sunday, 8th July 2018.
Ensure you quote the position title – Branch Underwriter (Nakuru) – on the email subject.
Only shortlisted candidates will be contacted.

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