Vendor Account Manager
Location: Nairobi,KE
Department Description
We are pleased to announce the
following vacancy in the E commerce Department within the Enterprise Business
Unit Division.
Brief Description
Reporting to the Senior Manager –
Vendor Acquisition, the role holder will acquire,develop and maintain
relationships with the vendors within their vertical to ensure we on board the
right mix of vendors in line with our agreed minimum laid out standards.
The individual will be responsible to
drive and grow the vendor vertical category and get assortments aligned with
the commercial strategy based on Net Merchandise Value.
Responsibilities
·
Know the customer: Deeply
understandcustomer behavior, develop new customer insights
·
Own the business: Co-own the
P&L,develop the business model, understand where opportunities are and
create aviable business to service them
·
Know the market: Stay on top of
trendsin an ever-changing landscape, find opportunities and prioritize based on
size,internal capabilities, etc.
·
Know the competition:
Understandon-line and off-line players. Ensure Safaricom’s selection stays well
ahead ofcompetition
·
Influence the leadership:
Convertstrategies into action by liaising with cross-functional leadership and
drivethe changes required
·
Develop and monetize the
verticalcategories in terms of assortments(SKU’s) aligned with the commercial
ambitionwith the guidance of the Senior Vendor Acquisition Manager
·
Consistently develop & managevendor
portfolio pipeline, negotiations, discounts ecosystem, focused on keyevents
across the year
·
Own and manage
day-to-dayrelationships with assigned vendors and support the delivery of the
end to endshopping experience for customers
·
Maintaining strong relations
andfollow ups with the vendors assigned including: terms and conditions,
pricing,settlements, negotiations, discounts, quality inspections.
·
Work closely with the
contentacquisition teams and other stakeholders to ensure we have an up to date
vendor/ product content on the website
·
Manage online promotions along
withbrands – make brands partners in customer communication
·
Drive portfolio management for
bestoffers and discounts for the customers
·
Deliver the vendor / customer
training as appropriate and ensure that the vendors understand to use the
system to expand their online business with us.
·
Ensure all vendors are selected
&on boarded in line with laid down minimum standards.
Requirements
·
Degree in Business related course
with Online Marketing experience
·
3 – 5 years’ experience in an online
business
·
Experience in successfully
approaching national,enterprise level and or tier one businesses in a credible
and professional manner, with evidence of helping vendors to achieve their
goals.
·
Strong relationship builder, has a
positive attitude and is a team player
·
Proven track record of B2B sales,
preferably inany of the following Industries: e-commerce, advertising or
digital marketing.
·
Excellent communication skills, must
have a consultative sales approach and be a strong persuader and influencer at
senior level.
·
Highly driven, is self-motivated,
targetorientated, resilient and tenacious,
·
Is customer focused, enjoys working
autonomously,hits the ground running and demonstrates a willingness to learn
·
Strong analytical skills, makes
well-judgeddecisions, good numeracy, pays strong attention to detail, is a
strong problemsolver, demonstrates good commercial awareness and thinks outside
the box togenerate new ideas
·
Has a flexible approach, thrives
under pressure and enjoys working in a strategic sales environment
How to Apply
Information Risk and Compliance
Internships
Location: Nairobi,KE
Organization Name: Enterprise Risk Department
Organization Name: Enterprise Risk Department
Department Description
We are pleased to announce the
following internship vacancy in the Enterprise Risk Department within the Risk
Management Division.
In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Senior Manager,
Information Risk and Compliance, the individual, with guidance from the
manager, will support the proactive execution of the Safaricom information risk
management programmes, coordinate the execution of the cyber risk management
framework and carrying out technical assurance activities to ensure Safaricom
systems are compliance with internal policies, applicable regulations and best
practice.
Responsibilities
·
Conduct cyber risk assessments of the
Safaricom network and applications
·
Review vulnerabilities and research
and recommend most practical and applicable solutions
·
Carry out information security
monitoring for critical systems as will be assigned, including logical access
·
Review policies and recommend
improvements in line with best practice
Requirements
·
Currently on going student in
Information Technology, Computer Science or related engineering degree
·
Interpersonal and communication
skills
·
Attention to detail
·
Team player
·
Planner and organizer
How to Apply
Vendor Experience Analyst
Location: Nairobi,KE
Department Description
We are pleased to announce the
following vacancy inthe E-commerce Department within the Enterprise Business
Unit Division. In keeping with our current business needs, we are
looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Head of Ecommerce,
the Vendor Experience Analyst will ensure an excellent customer experience end
to end. Analyzing, understanding and executing constant improvements to the
online/onsite and offline experience.
Ensure an excellent vendor
experience,supporting variety of touch points across our platform, from on
boarding to execute commercial/operation plans.
Responsible for the VNPS and NPS of
the department, ensuring the right communication to the rest of the team and
constantly exploring improvements to the KPIs
Responsibilities
·
Ensure an excellent customer
experience from end to end. Analyzing, understanding and executing constant
improvements to the online/onsite and offline experience
·
Ensure an excellent vendor
experience, supporting the variety of touch points across our platform, from on
boarding to execute commercial/operation plans.
·
Responsible for the VNPS and NPS of
the department, ensuring the right communication to the rest of the team and
constantly exploring improvements to the KPIs.
·
Improve the customer experience based
on feedback from customers,internal stakeholders and recommend remedial
practices
·
Initiate and manage projects in order
to meet the company strategy
·
Perform quality checks and monitor
customer satisfaction KPIs and drivers
·
Training new and existing vendors on
howto be successful and use of the platform. Create relevant training materials
for vendors and teams
·
Build a community of vendors to
maintain the existing vendor base – Through communication events
·
Improve the current vendor experience
based on feedback from various sources
·
Perform quality checks on processes and
systems to ensure vendor satisfaction
·
Monitor vendors to ensure they
fulfill order within SLA without cancellation
·
Solve vendor issues such as they
arise eg systems, content creation and reconciliation or escalating to the
relevant departments.
Requirements
·
Degree in a Business related field,
preferably marketing with Online Marketing experience
·
3 – 5 years’ experience in digital
content management
·
Project management is a plus
·
Understanding of e-commerce
on-boarding requirements
·
Experience in WordPress or content
management system, 3 years hands-on experience on managing e-commerce websites
·
Solid experience of how to structure
&optimize content for web
·
Must be willing and able to
accommodate flexible work schedule during critical business periods.
·
Must exhibit high degree of ownership
and accountability.
·
3 years of community management
How to Apply