PowerGen Renewable Energy
Customer Care Associate
Location: Kericho
Employment Type: Permanent
What You’ll Make Happen:
What You’ll Make Happen:
- Providing
post-installation customer service to micro-grid customers via phone and
online channels as well as in-person through customer engagement site
visits.
- Gathering
information on current micro-grid issues and creating an Operations &
Maintenance (O&M) ticket for each issue escalating it to the PowerGen
maintenance team when necessary.
- Following up
on all issues with customers, the PowerGen team, and external partners as
necessary until each case is resolved.
- Assisting with
data gathering on the performance and customer behavior of PowerGen’s
operational micro-grids.
- Tracking OIRs
and preparing reports for management on grid operations, customer feedback
and other data.
- Coordinating
logistics for field work, including transport, accommodation, and planning
routes before embarking on any trips to the field.
- Supervising
and training other team members during any and all of the above areas as
needed.
- Completing
customer surveys and other data gathering.
- Train
customers on energy use, payment systems, and issue troubleshooting.
What Excites You:
- A fast-paced
environment where constant change is the norm and individual
initiative-taking is encouraged
- Working both
in the office and in the field
- Contributing
to rural electrification in East Africa
- Building a
clean energy future
- A passion for
organization, details, and precision in all you do
You Already Have:
- University
degree in related field
- 2+ years’
relevant work experience in customer service, call center or similar field
- Fluency in Kiswahili
and English, both in written and oral communications.
- Passion for
serving and engaging customers.
- Knowledge of
the energy, clean tech or utility sectors.
- Advanced
proficiency in Microsoft Office, with exceptional Microsoft Excel skills.
- Excellent
written and oral communication skills, as well as strong interpersonal
skills.
- Practiced
flexibility to lend a hand wherever needed.
- Enthusiasm in
working for the field of renewable energy!
Benefits and
Compensation: A competitive package including annual compensation, performance
bonuses, health insurance, professional development and team building events.
And you'll be working with a dynamic team of brilliant people passionate about
electrifying East Africa!
How to Apply
CLICK HERE to apply
online