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Customer Care Associate Job in Kenya

PowerGen Renewable Energy
Customer Care Associate
Location: Kericho
Employment Type: Permanent

What You’ll Make Happen:
  • Providing post-installation customer service to micro-grid customers via phone and online channels as well as in-person through customer engagement site visits.
  • Gathering information on current micro-grid issues and creating an Operations & Maintenance (O&M) ticket for each issue escalating it to the PowerGen maintenance team when necessary.
  • Following up on all issues with customers, the PowerGen team, and external partners as necessary until each case is resolved.
  • Assisting with data gathering on the performance and customer behavior of PowerGen’s operational micro-grids.
  • Tracking OIRs and preparing reports for management on grid operations, customer feedback and other data.
  • Coordinating logistics for field work, including transport, accommodation, and planning routes before embarking on any trips to the field.
  • Supervising and training other team members during any and all of the above areas as needed.
  • Completing customer surveys and other data gathering.
  • Train customers on energy use, payment systems, and issue troubleshooting.
What Excites You:
  • A fast-paced environment where constant change is the norm and individual initiative-taking is encouraged
  • Working both in the office and in the field
  • Contributing to rural electrification in East Africa
  • Building a clean energy future
  • A passion for organization, details, and precision in all you do
You Already Have:
  • University degree in related field
  • 2+ years’ relevant work experience in customer service, call center or similar field
  • Fluency in Kiswahili and English, both in written and oral communications.
  • Passion for serving and engaging customers.
  • Knowledge of the energy, clean tech or utility sectors.
  • Advanced proficiency in Microsoft Office, with exceptional Microsoft Excel skills.
  • Excellent written and oral communication skills, as well as strong interpersonal skills.
  • Practiced flexibility to lend a hand wherever needed.
  • Enthusiasm in working for the field of renewable energy!
Benefits and Compensation: A competitive package including annual compensation, performance bonuses, health insurance, professional development and team building events. And you'll be working with a dynamic team of brilliant people passionate about electrifying East Africa!

How to Apply

CLICK HERE to apply online

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