Telkom Kenya
Position: Front
Office Executive
Region: Nairobi
Reporting to: Head
of Facilities
Range: R3
Department: Administration
& Compliance / Facilities
Role Purpose: The Front Office Executive will be the first point of
contact for our company.
Duties include offering
administrative support across the organization, welcoming guests and greet
people who visit the business.
You will also coordinate
front-desk activities, including distributing correspondence and redirecting
phone calls.
Key Duties and
Responsibilities
- To ensure that
all visitors report to the reception desk first, then wait to be attended
to by the respective person / department upon notification.
- To welcome and
direct guests to the respective floors within the building.
- Attending to
the switchboard; making calls as directed, transferring of external calls,
taking down and passing on messages promptly.
- Administration
of internal and external courier correspondence.
- Ensure
reception area is tidy and presentable, with all necessary stationery and
material
- Book
conference/Meeting room as per user’s request and records
- Maintain
office security by following safety procedures and controlling access via
the reception desk (monitor logbook, issue visitor badges)
- Facilities
function duties as directed by the Manager.
Academic / Professional
Qualifications
- 2-6 years in a
similar position
- Proficiency in
Microsoft Office Suite
- Professional
attitude and appearance
- Solid written
and verbal communication skills
- Ability to be
resourceful and proactive when issues arise
- Excellent
organizational skills
- Multitasking
and time-management skills, with the ability to prioritize tasks
Professional Knowledge
- Customer
Service Training
Professional Skills:
- Excellent
communication skills (English, Swahili)
- Polite,
pleasant, friendly
- Planning and
organization
- Problem
solving
- Diplomacy
- Team-work and
cooperation
How to Apply
This position is open to Kenyan citizens only.
This position is open to Kenyan citizens only.
If you fit the required
profile, please apply highlighting how your qualifications, experience and
career aspirations match the requirements for this position.
Application should be sent by
latest 12th July 2017, please provide an updated Curriculum Vitae (CV)
including details of your current telephone contacts and names of three referees.
Apply through recruitment@telkom.co.ke and ensure the job
title is quoted on the subject field.
Position: Business
Process Manager
Region: Nairobi
Reporting to:Transformation
Manager
Range: R2U
Department: Transformation
Office
Role Purpose: This position exists to evaluate, design, execute, measure, monitor and control business processes.
Role Purpose: This position exists to evaluate, design, execute, measure, monitor and control business processes.
The Business Process Manager
works to ensure that business process outcomes are in harmony with the organisation's
strategic goals.
Key Duties and
Responsibilities
- Develop
initiatives for continuous business process improvements to provide
suitable business modeling frameworks;
- Develop,
champion and train on best practices for business process improvements to
control the flow of process execution and decision making across multiple
organizational roles/ systems and applications;
- Analyze,
design, develop and implement/operationalize business processes and
business programs to achieve organization goals;
- Track and
communicate status of business initiative and projects to all levels of
management and provide feedback on performance of business processes;
- Participate in
budget planning, resource allocation to implement process improvements and
provide solutions and emphasis on the requirements and
implementation directly with business users;
- Plan,
implement and monitor business process changes for projects to build an
executable process model that communicates enough implementation detail
for direct execution while retaining clarity;
- Participate in
making business decisions relating to system implementation, modification,
maintenance to provide clarity in the areas of process flow, business
logic and user interface;
- Develop and
maintain business process documentations that will be used as reference
for preparing test cases and training documents;
- Update
business processes to meet changing business needs;
- Present
analyses, solutions and business cases to senior management to ensure that
business processes address the business goals that are specific for the
organization;
- Coordinate
with cross-functional teams to develop business process requirements.
Academic / Professional
Qualifications
- Bachelor’s
degree in Business or engineering-related field from a recognized
institution
- Experience in
a relevant position from a reputable organization (minimum 5+ years)
Professional Knowledge
- Knowledge and
proficiency in business and process analysis.
- Prior database
or business intelligence tool use and proficiency. Experience with
database tools such as MS Access would be an added advantage.
- Knowledge of
process mapping and business process reengineering.
- Experience
with process mapping tools such as MS Visio or equivalent.
- Certification
and experience in process improvement techniques such as Six Sigma would
be an added advantage.
Professional Skills:
- Leadership
skills
- Excellent
Verbal and written communication
- Results
orientation
- Analytical
thinking and problem solving skills – collects researches and anlyses data
- Accurancy and
attention to details – prioritises and plans work
- Business and
organization awareness
- Team-work and
co-operation
How to Apply
This position is open to
Kenyan citizens only.
If you fit the required
profile, please apply highlighting how your qualifications, experience and
career aspirations match the requirements for this position.
Application should be sent by
latest 11th July 2017, please provide an updated Curriculum Vitae (CV)
including details of your current telephone contacts and names of three
referees.
Apply through recruitment@telkom.co.ke and
ensure the job title is quoted on the subject field.
Position: Business Process Specialist
Region: Nairobi
Reporting to:Business
Process Manager
Range: R2L
Department: Transformation
Office
Role Purpose: This position will be responsible for the development of business process solutions that result in operational efficiencies.
Role Purpose: This position will be responsible for the development of business process solutions that result in operational efficiencies.
Key Duties and
Responsibilities
- Identify
process improvement opportunities to develop effective business solutions.
- Complete
process documentation communications and reports required to support
leadership
- Identify
change management issues and interventions to facilitate change
- Analyze
business processes and workflows to identify inefficiencies and gaps and
determine ways of improving efficiencies through automation.
- Facilitate
process workshops and document any information elicited using process maps
and business requirements documents.
- Participate in
documenting procedures and presenting new process designs to stakeholders
for discussion.
- Examine
processes holistically to understand the impact of change on people,
strategy, systems and general business operations.
- Collate
feedback on process performance to have a basis of future process
improvement projects.
- Monitor and
measure the effectiveness of processes to ensure consistent value delivery
Academic / Professional
Qualifications
- Bachelor’s
degree in a Business or engineering-related field from a recognized institution.
- A minimum of 3
years’ experience in a similar position
Professional Knowledge
- Knowledge of
process mapping and business process reengineering.
- Experience
with process mapping tools such as MS Visio or equivalent.
- Certification
and experience in process improvement techniques such as Six Sigma would
be an added advantage.
- Knowledge of
data collection and data analysis techniques.
Professional Skills:
- Excellent
verbal and written communications skills
- Analytical or
problem solving skills – collects researches and analyses data
- Accuracy and
attention to details – prioritizes and plans work activities
- Professional
and positive approach
- Diligent with
attention to detail
- Self-motivated
and self sufficient
- Team player
and able to work on own initiative
How to Apply
This position is open to Kenyan citizens only.
This position is open to Kenyan citizens only.
If you fit the required
profile, please apply highlighting how your qualifications, experience and
career aspirations match the requirements for this position.
Application should be sent by
latest 11th July 2017, please provide an updated Curriculum Vitae (CV)
including details of your current telephone contacts and names of three
referees.
Apply through recruitment@telkom.co.ke and
ensure the job title is quoted on the subject field.