We are a medium size Sacco society
based in Nairobi with membership of over 4,000 members drawn from all over the
country.
We are looking for a Customer Service Officer / Marketing Officer to assist in customer service and member recruitment.
Duties and
responsibilities
·
Recruiting new members.
·
Selling Sacco’s products to member
organizations and new organizations.
·
Answering telephone calls, assisting
in handling customer complaints and issues.
·
Ensuring new organizations’
membership and individuals documentation is 100% compliant
·
Explaining to customers the different
types of loans and savings available and their respective terms and conditions.
Advising members on loan eligibility.
·
Customer service to walk in members
·
Carrying out customer satisfaction
surveys, analysing customer suggestions and making recommendations to the
management for implementation
·
Act as the public relations officer
of the society
·
Ensuring proactive and regular
contact with members/customers to determine service needs
Qualifications
·
KCSE Grade Minimum C (Plan).
·
Diploma in Public Relations,
Marketing or Business related course from a recognized institution
·
Customer care training
·
A bachelor’s degree in a related
field is an added advantage
Skills and
Desired Qualities:
·
A person of integrity, team player
and have effective oral communication skills.
·
Strong interpersonal skills, outgoing
personality, and ability to work independently and effectively under pressure
and on strict deadlines and a good team player
·
Good analytical skills, good
communication and interpersonal skills and able to work under minimum
supervision.
·
Able to handle complaints and
difficult situations
Experience:
·
A minimum of two years of progressive
working experience in customer service, marketing or administrative function in
a financial institution.
Experience in Social Media monitoring is an added advantage
Experience in Social Media monitoring is an added advantage
If you meet the above criteria,
kindly apply to
the Advertiser,
DNA/2030
P.O.Box 49010-00100
Nairobi
attaching your certificates and
testimonials to reach us by 8th August 2017
