Wanda Agriculture
In efforts to build capacity
and prepare for the scale-up phase Wanda is recruiting for the following
position:
Job Title: Regional Distribution
Supervisor
Reports
To: Distribution
Manager
Direct Reports: Distribution Officers
Direct Reports: Distribution Officers
Key Tasks
- County Depot –
set up and management of depot including recruitment and onboarding of the
distribution officer.
- Stock
Management – oversee stock level maintenance, storage and dispatch as per
the company policy.
- Agent network
management – oversee the recruitment, onboarding and relationship
management of agents as per contracts.
- Logistics
Management - identifying and management of logistics providers as per
quality assurance requirements.
- Reporting –
daily reports to immediate supervisor including three days of monthly
status workshop at the head office.
- Training –
periodic training of agents with support from distribution officer
- Customer complaint
management – on ground support for customer complaint about quality
assurance.
- Relationship
Management & company representation - maintain stakeholder
relationship within respective territory.
Key Performance
Measures
- Cost
Minimization (key focus on logistics costs)
- Product
accessibility (sufficient distribution network)
- Company
efficiency (Processes and systems)
- Team
satisfaction and turnover.
Knowledge, experience and
qualifications required
- Degree in
supply chain management and related fields
- Minimum of 3 -
5 years’ relevant supervisory experience in the sector.
- SAP experience
preferred
Personal skills and
attributes required
- Communication
and customer service skills.
- Strong problem
solving and organizational skills.
- Ability to
multi‐task and
work under pressure
Job Title: Agronomist
Reports To: Sales Supervisor
Direct Reports: Promoters
Direct Reports: Promoters
Responsible for: Responsible for
supervising the day to day running of the regions sales, staff maximization to
ensure the efficient delivery of its operations.
Key Tasks
- Strategy
formulation – participate in annual planning and quarterly review of
strategy
- Recruitment of
contractors – interviewing, selection, on-boarding and exit of the team in
line with company policies and procedures.
- Daily
operations management – Set work schedule and ensure they are followed
including on ground support where necessary as per agreed strategy.
- Reporting –
Daily reports to immediate supervisor including three days of monthly
status workshop at the head office.
- Training –
periodic training of contractors with the focus on agronomy and sales
skills.
- Customer
complaint management – on ground support for customer complaint about
product use and efficacy.
- Relationship
Management & company representation - maintain stakeholder relationship
within respective territory.
Key Performance Measures
- Sales Targets
- Customer
acquisition and maintenance metrics
- Company
efficiency (Processes and systems)
- Team
satisfaction and turnover.
Knowledge, experience and
qualifications required
- Bachelor’s
degree or Diploma in agriculture.
- Minimum of 3 -
7 years of sales experience
- Experience in
Sales of Agricultural products.
- Previous
experience in a supervisory capacity
- Willing to
travel widely throughout Kenya
Personal skills and
attributes required
- Communication,
sales, and customer service skills.
- Strong problem
solving and organizational skills.
- Ability to
multi‐task and
work under pressure
Job Title: Customer
Care / Telesales Interns
Reports To: Customer Care
Supervisor
Function: Commercial Services
Responsible for: Customer support in
understanding the products and identify solutions to fit their needs,
generating sales and renewals, whilst continuing to achieve customer
satisfaction levels.
Key Tasks
- Telesales
- Good
Agriculture Practices Promotion (GAP)
- Customer
Complaints Management
- Enquiries
Management
- Marketing
Support
Knowledge, experience and
qualifications required
- Degree in
Agriculture or Horticulture
- MUST be
graduates from University of Nairobi, JKUAT and Egerton
- Minimum of 1
years customer service experience in Telesales driven customer service
organization
- Able to speak
one of the local languages fluently: Kikuyu, Kamba, Kimeru, Luhya,
Kalenjin, and Kiswahili
Personal skills and
attributes required
- Customer
Oriented
- Excellent
Communication Skills
- Problem
Solving
How to Apply
E-Mail your CV to hr@wandaagriculture.org and cchr@wandaorganic.com