Claims
Officer
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
The
Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking
to new horizons.
If you are looking for the opportunity to have a genuine impact on service
development and stakeholder engagement, then this could be the opportunity for
you to join our Co-op Consultancy & Insurance Agency (CCIA) team.Reporting to the Principal Officer CCIA, the Claims Officer will be charged with the responsibility of ensuring that insurance claims are handled efficiently from end-to-end and that payment for valid claims is made to their policyholders.
The
role holder will also decide on the extent and validity of a claim, checking
out for any potential fraudulent activity and averting such cases.
The Role
Specifically, the successful jobholder will be required to:
The Role
Specifically, the successful jobholder will be required to:
- Develop
the claims processes for motor and non-motor business on the Bancassurance
manual and ensure that any claims policy changes agreed on are updated on
the Bancassurance manual.
- Analyze
all claims before they are reported to insurance companies to ensure they
have been fully and comprehensively documented and without loopholes.
- Support
product development initiatives and process improvements at the Agency and
ensure each product has its own claims requirements and check list.
- Develop
a comprehensive SLA for both motor and non-motor claims to be signed by
all insurance companies with review & renewal timelines in liaison
with Strategists and ensure that all claims are settled within the set SLA
timelines with insurance companies.
- Update
on a weekly basis the branches, staff and clients on the status of their
claims in addition to maintaining a weekly schedule of all claims reported
and when they are concluded.
- Highlight
any problematic claim immediately so that it’s sorted especially those
that may require ex-gratia payments.
- Train
customers, DSR’s/ Bancassurance officers and bank staff on claims
requirements and procedures
- Provide
a comprehensive monthly report on claims status, system issues pertaining
to claims, trends analysis, and training gaps identified.
- Ensure
all products being rolled out by the Agency have customer friendly
exclusions and excesses (both time & monetary excesses) in liaison
with strategists.
- Adhere
to cost management initiatives aimed at ensuring the company and the Bank
meet the desirable cost to income ratio in addition to ensuring that the
company does not incur any costs related to non-compliance penalties and
clients counter claims.
- Manage
direct customers relationships to support business growth especially in
regard to managing claims processes and build relationships with Co-op
Bank sales channels and support them to drive business with their
customers
- Actively
promote the interests of the Co-op Bank Group with all stakeholders
through effective relationship management.
Desired Skills and Experience
- A
bachelor’s degree in insurance or any other business related field from a
recognized university. Possession of a professional qualification in
insurance will be an added advantage.
- 3
years relevant work experience in a similar role or as an insurance
officer in a busy corporate organization with good understanding of
Insurance business and the Bancassurance system.
- Exposure
to Insurance products in the bank set-up with knowledge of the Bank’s set
standards, policies and the operating manual.
- Personal
organization and thoroughness coupled with the ability to work under
minimum supervision with good Judgment and decision making skills.
- Excellent
report writing skills.
- High
integrity and strong ethical standards
How to Apply:
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number CO/CCIA/2016 by 15th April, 2016.
Underwriting Officer
Are you a dynamic, creative, self-driven and highly motivated experienced professionals with a good Knowledge of the basic principles and practices of bancassurance?
Are you a dynamic, creative, self-driven and highly motivated experienced professionals with a good Knowledge of the basic principles and practices of bancassurance?
Are you keen and aware of market
patterns with a genuine interest of the Insurance Industry?
If yes, The Co-operative Bank of
Kenya, “The Kingdom Bank” is the ideal place to elevate you to the next career
level where an idea today can be set in motion tomorrow.
Reporting to the Principal Officer,
the role holder will be responsible for supporting the delivery of
Bancassurance business through facilitation of key duties in underwriting,
handling queries from branches and adhering to the established SLAs and
Memorandum of Understanding.
The Role
Specifically, the successful
jobholder will be required to:
- Drive growth in Bancassurance business across
the bank channels and identify opportunities for, develop and deploy new
products.
- Develop Bancassurance manual and policies and
procedures in terms of business operations as well as underwriting
processes for motor and non-motor business.
- Analyze underwriting documents before they are
submitted to insurance companies to ensure they are fully and
comprehensively documented without loopholes.
- Ensure that all queries on technical insurance
issues from customers are addressed promptly while providing technical
guidance.
- Ensure adherence to the Bancassurance manual
policies and procedures and implementing immediately any
actions/deficiencies highlighted by the Compliance & Audit reports.
- Build relationships with Co-op Bank sales
channels and support them to drive business with their customers and
manage relationships with insurance companies to secure the best terms for
Co-op Bank Group customers.
- Ensure compliance with Insurance Regulatory
Authority requirements and internal Procedures and Policies.
- Train customers and Banks’ staff on
underwriting/claim processes, requirements and procedures.
Skills, Competencies and Experience
The successful candidate will be
required to have the following skills and competencies:
- A Bachelor’s degree in a Business related
field with a minimum of 3 years’ experience in insurance business or as an
Underwriting Officer in a corporate organization.
- A professional qualification in insurance will
be an added advantage
- Knowledge of the basic principles and
practices of bancassurance.
- Strong business acumen and strategic thinking
capacity with strong analytical and presentation skills.
- Ability to work effectively in a diversified
set up and in a highly collaborative team environment.
- Proven ability to respond quickly,
independently and appropriately to competing priorities under tight
deadlines, excellent analytical, interpersonal, communication and advocacy
skills.
- Knowledgeable in compiling data and preparing
a variety of reports as well as ability to verify the accuracy of
documents and information presented.
If you are confident that you fit the
role and person profile and you are keen to add value to your career then
please forward your application enclosing detailed Curriculum Vitae to
jobs@co-opbank.co.ke indicating ‘Underwriting Officer’ in the subject line by
15th April, 2016.
Head Bancassurance
Are you a leader as far as the insurance business is concerned, with extensive experience in driving insurance business as well as a proven ability to deliver exceptional results and with good grasp of the insurance industry?
Are you self-driven, passionate, creative, goal-driven and enthusiastic about providing insurance solutions, services and products to customers with an aim of meeting their business needs? Then this is an opportunity that you should consider.
If you are looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment, then The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.
Are you a leader as far as the insurance business is concerned, with extensive experience in driving insurance business as well as a proven ability to deliver exceptional results and with good grasp of the insurance industry?
Are you self-driven, passionate, creative, goal-driven and enthusiastic about providing insurance solutions, services and products to customers with an aim of meeting their business needs? Then this is an opportunity that you should consider.
If you are looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment, then The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.
Reporting to the Head - Retail
Banking Department, the role holder will be responsible for driving
bancassurance business, defining the new products strategy, developing new
products in response to demands from different customer segments and giving
support to Relationship Managers in driving product sales as well as Lead the
Head Office team in policies and offer advisory on insurance matters.
The Role
The Role
Specifically, the successful
jobholder will be required to:
- Develop Bancassurance business sales,
marketing plans, and strategies as well as oversee the implementation of
the same while ensuring growth of the bancassurance business within the
Bank through retail and corporate customers.
- Develop a good working relationship with all
Bank departments, work very closely with internal departmental heads, relationship
managers & credit analysts to generate insurance business and leads
through their customers, to ensure exploitation of bancassurance potential
within, and also act as the communicator between the Agency and the Bank
departments on matters pertaining to insurance matters. This will also
involve co-ordination of branch & departmental visits & regional
meetings.
- Manage relationships for corporate, SME
clients & affinity business partners, organize for meetings,
presentations, and review meetings with identified customers and Offer
support to Relationship Managers (RMs) preparing to meet clients by
providing relevant information and having product specialist accompany the
RMs.
- Generate monthly management reports pertaining
to bancassurance business, the merits of the business influence on the
Bank and any opportunities & challenges that have been identified.
- Develop the branch network & bancassurance
officers’ annual stretch targets and make continuous follow-ups with the
branches to ensure that they are performing as per their set targets and
monitor and ensure renewal of all Corporate, SME & retail business in
the Bank’s books at a target of 90%.
- Create tutorial material concerning portfolio
that will be used in training the Agency staff as well as staff from other
departments, these materials will also be used to train clients as
necessary and ensure product development initiatives are fully implemented
and cascaded to the branch officers.
- Promote business growth by ensuring
hassle-free business processes for our customers to boost their retention
and achieve operational excellence in all aspects of procedures and
processes undertaken to ensure satisfactory audit as well as ensure
compliance with operations risk & rigor requirements while ensuring that
the company does not incur any costs related to non-compliance, penalties
and clients counter claims.
- Ensure that branch officers are fully
complying with the laid down processes and procedures in underwriting
claims; follow the Retail end to end account opening & closure
processes ensuring new accounts meet the minimum standards.
- Adhere to cost management initiatives aimed at
ensuring the subsidiary and the Bank meet the desirable cost to income
ratio and continuously make recommendations on cost management
initiatives.
- Manage relationships with insurance companies
to secure the best terms for the Agency’s customers and where need be,
manage relationships with other external experts in addition to the
counterparts at the insurance company, loss adjusters and lawyers.
- Provide clear direction of the Co-op Bank’s
objectives by translating business performance objectives and measures
into clear, concise communication and actively promote the interests of
the Co-op Bank Group with all stakeholders through effective relationship
management.
- Ensure compliance with Insurance Regulatory
Authority requirements and with CBK guidelines on incidental business and
actively manage compliance risks and advise on any developments in the
industry.
Desired Skills and Experience
- A Business related Bachelor’s degree and a
Diploma in Insurance or an Associate of Certified Institute of Insurance.
- A Minimum of 5 years’ working experience as an
Insurance Business Manager or as a Bancassurance Manager in a corporate
organization, with wide experience in general, life & medical
underwriting with a reputable insurance company.
- Innovative, with prior experience in product
development. Has wide knowledge of the insurance industry and understands
the Insurance Regulatory Authority requirements.
- Excellent relationship management skills and
business closure techniques.
- Strong communication skills both in person and
in writing with excellent presentation skills.
- Strong organizational skills with an ability
to manage competing client demands.
- Articulate, with strong interpersonal skills,
analytical and professional with an enthusiastic attitude and focus on
results.
- A high aptitude and comfort level with
technical environments.
- Ability to work in a highly demanding
environment and able to meet aggressive deadlines.
How to Apply:
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HB/ RBB/ 2016 by Friday 15th April, 2016.
We are an equal opportunity employer.