Customer Service Clerk
Job Responsibilities: Serves customers by providing information; responding to requests; resolving problems; collecting revenue.
Job Duties:
Job Responsibilities: Serves customers by providing information; responding to requests; resolving problems; collecting revenue.
Job Duties:
- Provides information to customers by verifying
understanding of request; answering questions; offering assistance.
- Initiates service by recording requests;
forwarding to dispatching.
- Collects revenue by receiving and recording
payments.
- Resolves billing problems by identifying the
problem; explaining procedures; forwarding required adjustments.
- Improves quality results by evaluating
processes; recommending changes.
- Updates job knowledge by participating in
educational opportunities.
- Accomplishes customer service and organization
mission by completing related results as needed.
Skills and Qualifications: Informing Others, Verbal Communication, Resolving
Conflict, Listening, Multi-tasking, Customer Service, General Math Skills,
Promoting Process Improvement, Problem Solving, Thoroughness, Quality
Focus.Certificate in business administration,customer service or related course
and computer literate,experience is an added advantage.Below 30 years.
Applications should be made to 2016careerskenya@gmail.com, please attach your cv copy of certificates and expected remuneration latest by 25th January 2016.
Applications should be made to 2016careerskenya@gmail.com, please attach your cv copy of certificates and expected remuneration latest by 25th January 2016.
Canvassing will lead to automatic
disqualification.