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Customer Service Assistants Jobs in Kenya

Chapacopy is a printing solutions company offering copying and printing services to both personal and business segments of the market. 

Chapacopy was started in 2012, with the initial bureaus being Koinange and CrossRoad - Karen. 

To date we have bureaus – Koinange - CBD, CrossRoads - Karen, Gallleria - Karen, Garden City-Thika Road and ABC – Westlands. open more branches in 2016.

We are currently recruiting for qualified and experienced
Customer Service Assistants to join our team.
We are seeking professionals who are qualified to and whose primary be responsibility will be to build relationships with new and existing business customers with the goal of providing total copy and print solutions as well as enhancing productivity and customer service experience.

Responsibilities Include: 
  • Respond to promptly to customer inquiries. 
  • Handle and resolve customer complaints; ensure issue is resolved to customer’s satisfaction. Refer any complex requests and unresolved issues to the bureau supervisor 
  • Obtain and evaluate all relevant information to handle product and service inquiries, seek clarification, guidance where required. 
  • Provide information request on pricing, product, service, and delivery. Organize workflow to meet customer timeframes 
  • Customer verifications as required. 
  • Process orders, forms, and requests 
  • Follow up on customer leads 
  • provide feedback on the efficiency of the customer service process 
  • Contribute to a positive & energetic environment Attend Classroom Training and Standard Daily Meetings as requested 
  • Any other duty may be assigned from time to time by the line manager/Bureau Supervisor
Qualifications / Knowledge / Experience:
  • College diploma or vocational training certificate in customer care. 
  • Experience in a similar position in a busy environment highly desirable.
Skills: Product Knowledge, Ability to Inform Others, Data Entry Skills, Organization, Analyzing Information , excellent verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking.

Application Process
If you meet these criteria and are enthusiastic about print production and have the drive and passion in design, we would very much welcome your application. 

Please email your CV to by 8th December, 2015.

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