Our client is a casual dining
fresh-food restaurant serving locally sourced SquareMade burgers, fried
chicken, BBQ ribs, beer, wine and delicious hand-spun ice cream deserts.
They are committed to supporting the
local economy through locally sourced quality ingredients.
Are you someone who pushes boundaries
and challenges the status quo, ambitious, brave and passionate in everything
you do? If so, then this is the job you are looking for.
Our client would like to fill the
position of a Business Manager who will be
reporting to the Managing Director
Job Purpose / Summary: To
create a culture and develop a team that is focused motivated to deliver as per
excellence services at all times.
Duties and Responsibilities
Recruitment
- Conducts final interviews with HR and
Management
- Assists HR in the shortlisting of candidates
Training
- Ensure Trainee managers have an introduction
to training
- Break the content of training into main areas;
Staff Management, Opening and Closing procedures
- Administration & Record Keeping, Stock
Control Cash Control and Customer Service and the Customer Experience
Staff Management
- Assist managers with staff management in
following areas; Grooming, Punctuality and Attendance
- Health and Safety procedures including First
Aid, Motivation, Discipline.
- Timetabling for leave and absence.
- Grooming those with potential for promotion
Execution of Opening and Closing
Checklist
- Introduces the concept to trainee managers
- Practically uses opening and closing checklist
for a week with trainee managers
- Assesses how accurately it is being completed,
and if it is being used CAYG – Check as you go – not after the fact, just
to show its done
- Ensure they are filed in date order for easy
reference
Attendance / Disciplinary Records
- Checks muster roll is updated daily
- Advises shop managers of how to deal with
staff who have problematic attendance
- Ensures managers adhere to policy and
procedure regarding time-keeping, sick leave, leave and absenteeism of
staff
- Forward copies of all disciplinary matters to
HR
- Periodic signing off of records
Statutory Records
- Updates food handlers list to renew before
expiry dates
- Display of all licences – with attention to
expiry dates
Cash Up and Banking
- Ensure that the cash up and banking procedure
is adhered to
- Tidily store all cash up, banking and ESD
paperwork in date order
Managers Handover Book
- Ensure that incidents are recorded clearly,
and book is updated every shift by the outgoing manager, and accepted by
incoming
- Recording and verifying of floats
- Ensure accurate preparation of petty cash,
with attention to reducing stock purchases.
Repairs and Maintenance Register
- Maintains register which is gleaned from
checklists, noting equipment, plumbing and electrical repairs
- Lists small breakages and frequency of
replacement, AOD to those accountable.
Stock Control
- Take managers through the stock control
processes.
- Assess manager’s ability and understanding and
reinforces where necessary.
Cash Control
- Ensure the policy and procedures regarding
cash pick (Kes5000) is observed, pick up dockets are signed and left with
CS attendant
- CS attendant hands manager money, who verifies
– Managers are NOT to handle the Till
- A witness to drop cash into safe after
recording in pick up book
- Cash, Mpesa and card transactions to be
verified on phones and reports/recons
- Floats on the premises are the responsibility
of the Manager
Customer Service / Experience
- Liaise with Training coordinator regarding
content of individual modules - ensure content is updated following
international trends
- Ensure Managers buy into the concept, it’s not
just an idea, we genuinely want to make it a Great experience – one to
remember, and ensure they return.
Deployment of Managers and Ongoing
Assessment
- Assess Managers before placement
- Allow for a week of shadow training
- Liaise with Training and HR departments and
coordinate deployment
- Follow visits and support up during the first
month
- Ongoing assessment
- Final assessment prior to confirmation
Minimum Requirements
- A Bachelor’s degree in Business Administration
or Management or its equivalent.
- A Diploma in Human Resource or Organizational
Behavior will be an added advantage.
- Training of personnel experience in a service
oriented sector is highly desired.
- 5 years working experience in a similar role
at a fast paced evolving work environment is suitable.
- Proven experience in change and people
management highly desirable.
- Prior experience within the hospitality sector
will be an added advantage.
Competencies
- Strong verbal, written, presentation and
effective listening skills.
- Keen eye for detail and accuracy.
- Ability to work well with others under
deadline situations and respond to changes in priorities.
- Ability to work independently, take
initiative, set priorities and see projects through to completion.
- Strong analytical and interpretation skills.
- Problem solving for solution development.
- Outcome/delivery focused with strong planning
skills.
Salary: Attractive
salary package
How to apply: If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.
Please make your application through our website www.dorbe-leit.co.ke vacancy page before close of business 4th January 2016.
Only successful candidates will be
contacted.