General Motors East Africa (GMEA) is
the largest manufacturer of commercial vehicles in the East African
region.
Our manufacturing plant in Nairobi
assembles a wide range of Isuzu trucks and buses and also distributes fully
built Chevrolet passenger vehicles.
Since 1977, GMEA has produced and
sold over 70,000 units being a testimony to its strong heritage brands as well
as excellent customer service.
Our growing sales in the new vehicle
segment has propelled GMEA to market leadership in Kenya three years in a row
since 2012, achieving a market share of 28.7% in 2014.
We are looking for highly engaged candidates with a track record of excellence to join team GM in the following positions to be filled in January, 2016.
GM Difference! and Customer Relations
Manager
Ref: CD/HRBP/001
Reporting to the General Manager, Channel Development, the successful candidate will be responsible for the following functions:
- Manage training, roll out and implementation of
GM Difference! (GMD!) standards to GMEA and its dealers.
- Monitoring and evaluation of GMD!
Implementation.
- Manage the GMD! Reward framework in line with
customer care programs.
- Institutionalize customer management,
retention and support processes in all dealerships.
- Champion customer retention and enthusiasm.
- Conducting post booking follow-up (PBF).
- Regular update of bulletin at the dealerships.
- Enhance customer satisfaction through customer
satisfaction and related surveys.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- Bachelor’s degree in Marketing or any business
related field.
- Professional qualifications in Customer
Relations.
- Seven years working experience.
- Excellent communication and analytical skills.
- Customer experience management will be an
added advantage.
Regional Sales Manager
Ref: SSM/HRBP/014
Reporting to the General Manager,
Sales & Marketing, the successful candidate will be responsible for the
following functions:
- Implement policies and procedures developed by
GMEA to uphold brand reputation and create a conducive business
environment.
- Develop annual dealer business plan and set
monthly sales targets.
- Formulate monthly vehicle ordering forecasts
with dealer participation.
- Work out marketing initiatives aimed at sales,
service and parts business growth.
- Enforce high standards for dealership premises
and facility maintenance.
- Build and nurture strong dealership teams and
help dealer management retain talent.
- Assess trends and recommend actions to
optimize customer satisfaction levels and dealership profitability.
- Monitor working capital availability by
analysing cash flows.
- Develop and sustain customer loyalty and
retention programs within the assigned territory.
- Provide a monthly report on assigned
dealerships and territorial market information.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- Bachelor’s degree in marketing or any business
related field.
- Professional qualifications in Marketing.
- Seven years working experience in either
regional/territory sales management or dealer/ distribution management.
- Business acumen, analytical and excellent
communication skills.
- Experience in market research will be an added
advantage.
Sales Manager, Parts and
Accessories
Ref: AFS/HRBP/009
Reporting to the General Manager,
Aftersales the successful candidate will be responsible for the following
functions:
- Preparation and execution of annual Parts and
Accessories (P&A) business plans.
- Formulate sales policies and procedures for
P&A.
- Manage P&A product line to meet corporate
objectives.
- Forecast annual, quarterly and monthly revenue
streams.
- P&A distribution to dealers and fleet
customers.
- Coordination of company resources to realize efficient
and stable sales results.
- Work closely with the vehicle sales team to
ensure high customer experience standards.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- Bachelor’s degree in Marketing or any business
related field.
- Seven years working experience in a sales
environment.
- MS Office and database proficiency.
- Planning, communication, organizational,
problem solving and analytical skills.
Warehouse Manager, Parts and Accessories
Ref: AFS/HRBP/023
Reporting to the General Manager,
Aftersales the successful candidate will be responsible for the following
functions:
- Overall management and administration of the
parts warehousing function i.e. inventory management, logistics and
warehousing.
- Preparing and submitting aftersales monthly
operational metrics.
- Manage the periodic stock count, receiving and
issuance processes.
- Establish and maintain an efficient and
effective sourcing, ordering, logistics and stocking of parts.
- Identify and implement strategies aimed at
maintaining a lean warehouse.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- Bachelor’s degree in a business related field.
- Seven years working experience in warehouse
management.
- MS Office and Database proficiency.
- Planning, communication, organizational,
problem solving and analytical skills.
Field Technical Support Coordinator
Ref: AFS/HRBP/012
Reporting to the Technical &
Aftersales Business Development Manager, the successful candidate will be
responsible for the following functions:
- Development of quality service at the
Dealerships.
- Train and support Dealers on GMEA service
policies and procedures.
- Analysis and preparation of technical reports
and implementation of solutions.
- Co-ordinate product and technical training.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- BSc. in Mechatronic or Automotive Engineering.
- Five years hands on experience in a busy motor
vehicle repair workshop.
- Computer literate in MS Office packages.
- Interpersonal, diagnostic, communication and
report writing skills.
- Analytical capacity, detail oriented and high
personal integrity.
Government Sales Executive
Ref: SSM/HRBP/015
Reporting to the Government & Fleet Sales Manager, the successful candidate will be responsible for the following functions:
- Effective sales prospecting within Government
institutions and parastatals.
- Provide accurate forecasting to assist in
developing initiatives towards increasing sales and market penetration.
- Execute and meet sales targets and revenue
goals.
- Monitor and understand annual Government
budget estimates, procurement policies and procedures.
- Attend tender openings, submit, analyze
results, monitor, participate and prepare all relevant tenders with
stakeholders.
- Gather and report competitive information to
take advantage of opportunities within the assigned segment.
- Prepare quotations, presentations and product
specifications based on customer requirements.
- Advise customers on financing, lease
proposals, support and execution of relevant contracts.
- Credit control management.
- Secure and cancel bonds to reduce contingent
liabilities.
- Monitor projects, specifications and delivery
timelines.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- Bachelor’s degree in Marketing or any other
related field.
- Five years sales experience.
- Results oriented, managerial courage, good
communication, analytical and planning skills.
Service Advisors
2 Positions
Ref: AFS/HRBP/010
Reporting to the Senior Service Advisor, the successful candidate will be responsible for the following functions:
- Scheduling for service workshop customers.
- Build strong customer relationships through
the established service consultative process.
- Keep customers updated on the progress of
vehicle service.
- Perform pre-delivery inspections and
communicate results to customers.
- Take ownership of each customer experience.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- Bachelor’s degree in a business related field.
- Three years relevant working experience in a
customer service environment.
- Problem solving, excellent communication and
interpersonal skills.
Senior Market Analyst
Ref: SSM/HRBP/018
Reporting to the Marketing Manager, the successful candidate will be responsible for the following functions:
- Analysis of all marketing campaigns and sales
activities.
- Work with GMEA Product Planning team on
product portfolio planning and reporting.
- Gather market research and intelligence on
competitive landscape.
- Analysis and reporting of motor vehicle
industry data for East Africa.
- Manage a marketing dashboard that visualizes
key performance indicators.
- Short term reporting of sales & marketing
data to GM Africa.
- Integrate market research data with all other
business functions.
- Long term sales forecasting, reporting and
business continuity planning.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- Bachelor’s degree in Marketing.
- Five years working experience in a related
field.
- Good communication and analytical skills.
- Post graduate diploma in Marketing and
experience in market research will be an added advantage.
Digital Marketing Executive
Ref: SSM/HRBP/013
Reporting to the Senior digital marketing & CRM coordinator, the successful candidate will be responsible for the following functions:
- Coordinate the design, usability, content
update and search engine optimization for Isuzu, Chevrolet and GM East
Africa websites.
- Implement content generation and update on all
GM East Africa’s social media platforms.
- Continuous assessment of current website
capabilities and recommend new website functionalities.
- Coordinate Internet research and industry
online activities to inform new digital strategies for the company.
- Coordinate e-mail marketing, digital
advertising and mobile advertising.
- Monitor and analyse digital marketing
activities and provide regular reports to the management teams.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- Bachelor’s degree in Marketing.
- Three years working experience in a related
field.
- Good analytical and communication skills, data
driven thinking and be highly creative.
- Post graduate diploma in marketing will be an
added advantage.
Production Material Handling
Supervisor
Ref: GPSC/HRBP/020
Reporting to the General Manager, Purchasing & Supply Chain, the successful candidate will be responsible for the following functions:
- Supervision of production material handling
operations staff.
- Developing and maintaining material
distribution schedules to ensure attainment of production targets.
- Planning for offloading and arrangement of
vehicle kits in the plant.
- Establishing material handling equipment
requirements.
- Drive continuous improvement and support
problem resolution in the section.
- Develop, deploy and drive attainment of set
section objectives.
- Drive compliance with established processes
and support operation risk management.
- Ensure compliance with Workplace Organization,
Safety and Environmental Standards.
- Prepare necessary management reports and
maintain documentation in accordance with company policy.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- Bachelor’s degree in Industrial Engineering,
Production Engineering or equivalent.
- Five years’ experience in a busy manufacturing
or warehousing environment.
- Knowledge of lean manufacturing processes.
- High level interpersonal, organizing, planning
and problem solving skills.
Supply Chain Planner
Ref: GPSC/HRBP/021
Reporting to the General Manager, Purchasing & Supply Chain, the successful candidate will be responsible for the following functions:
- Champion supply chain Plan for Every Part
(PFEP) process.
- Champion material pull implementation.
- Establish supply chain department equipment
and investment requirements.
- Optimize visual management within the
department.
- Coordinate continuous improvement and cost
optimization process in the department.
- Support project start-ups in Supply Chain
function.
- Initiate material flow layout studies to
improve operational efficiency.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- Bachelor’s degree in Industrial Engineering,
Production Engineering or equivalent.
- Five years’ experience in manufacturing and
supply chain.
- Knowledge in lean manufacturing processes and
AutoCAD.
- High level interpersonal, organizing, planning
and problem solving skills.
Vehicle Yard & Outbound Logistics
Supervisor
Ref: GPSC/HRBP/022
Reporting to the General Manager,
Purchasing & Supply Chain the successful candidate will be responsible for
the following:
- Develop procedures, controls, systems and
standards for the section.
- General oversight of vehicle yard operations.
- Ensure compliance of vehicle yards with
workplace organization and other relevant standards.
- Establish domestic and export sales vehicle out-bound
logistics requirements.
- Management of service providers.
- Monitor and ensure vehicle care maintenance is
conducted as planned.
- Supervision of staff in the section.
- Drive continuous improvement.
- Prepare and distributes management reports as
required.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- Bachelor’s degree in Purchasing & Supply
Chain or equivalent.
- Five years’ experience in supply chain,
manufacturing or warehousing environment.
- Knowledge of logistics, inventory management
and lean manufacturing processes.
- High level interpersonal, organizing and
planning skills and customer focus.
Process Engineer
Ref: MFG/HRBP/016
Reporting to the Manufacturing Engineering & Plant Maintenance Manager, the successful candidates will be responsible for the following functions:
- Develop production process layouts and define
operation methods.
- Prepare and maintain production assembly
instructions and material distribution lists.
- Develop and maintain production work and high
workplace organization standards.
- Define production processes, identify critical
processes and develop necessary process controls.
- Provide specifications for production tools
and necessary assembly aids.
- Establish safety requirements for the
established operations.
- Develop safe use instructions for direct and
indirect process materials.
- Coordinate the implementation and validation
of engineering changes.
- Conduct regular validation of process
materials to maintain accurate Bill of Materials.
- Analyse and implement countermeasures for
production engineering problems.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- BSc. in Mechanical or Manufacturing
Engineering.
- Five years working experience.
- Proficiency in AutoCAD/Inventor design
packages.
- Computer literate in MS Office packages.
- Knowledge of manufacturing processes, KAIZEN,
lean manufacturing, Sigma tools,
- Innovative, process oriented, customer focused
and with strong problem solving skills.
Product Engineer, Tooling and
Design
Ref: ENG/HRBP/017
Reporting to the Product Planning, Engineering & Bodybuilding Manager, the successful candidate will be responsible for the following functions:
- Development and continuous review of Manufacturing
Tooling processes and procedures in-line with GM Policy.
- Project leader for Manufacturing Tooling
development.
- Design of bus & truck bodies and
specialised equipment.
- Generation and maintenance of facilities
technical designs.
- Development of vehicle metal critical parts
and components from first principles.
- Management of manufacturing, product and
facilities designs documentation.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- Bachelor’s degree in Mechanical, Production or
Manufacturing Engineering.
- Five years’ experience in a design
environment.
- Project management and computer design systems
(AutoCAD) experience.
- Knowledge of manufacturing processes, KAIZEN,
lean manufacturing and Sigma tools.
- Technical savvy, innovative, process oriented,
strong analytical skills and customer focus.
Product Engineer, Supplier Quality
Development
2 Positions
Ref: ENG/HRBP/019
Reporting to the Product Planning, Engineering & Bodybuilding Manager, the successful candidate will be responsible for the following functions:
- Facilitate the interaction between
Engineering, Manufacturing, Purchasing & Supply chain departments and
suppliers in terms of local content development and the applicable general
procedures.
- Ensure that local content components approval
is obtained for components that are sourced from local suppliers, where
deemed necessary.
- Provide input into all new business sourcing
decisions affecting suppliers.
- Measure, report and correct supplier quality
performance.
- Develop and confirm supplier capability by
means of applying acceptable tools.
- Ensure corrective and preventive action
reports, lodged with suppliers, are effectively addressed.
For appointment to this position, the
successful candidate must have the following minimum requirements:
- Bachelor’s degree in Mechanical/Production
/Manufacturing Engineering.
- Five years’ experience in a manufacturing
environment.
- Project Management skills.
- Knowledge of manufacturing processes, KAIZEN,
lean manufacturing, Sigma tools & computer design systems (AutoCAD
& Inventor).
- Innovative, customer focus, leadership and
interpersonal skills.
How to Apply
Please send your application and CV to:
The HR Business Partner,
General Motors East Africa Ltd,
Enterprise/Mombasa road,
P.O. Box 30527 - 00100,
Nairobi
Or email: careers.kenya@gm.com
Only qualified candidates will be contacted
Deadline 16th November, 2015
Attractive compensation packages await successful applicants.