Position: Front Office Supervisor
Industry: Hospitality
Location: Nairobi
Reports To: General
Manager
Salary: Attractive
Key Responsibilities
- Maintaining data on guest bookings and
reservations check in and out in the system and preparing related report
for the General Manager daily
- In liaison with the sales and FnB
Departments monitor and harmonize provisional sales bookings and follow up
to close deals
- Ensure safe custody of guest luggage
- Handling enquiries, the telephone service and
complains
- Directs clients/ guests to conference rooms
and other facilities
- Attending to visitors of the hotel (guests and
visitors to other employees members and General Manager)
- Managing the check in and check out of hotel
guests
- Give directions to guests on point of interest
e.g. entertainment, shopping
- Coordinating exertions upon customer requests
- Managing bill business centre services
Main Competences
- Communication
- Interpersonal skills
- Customer focus team orientation
- People skills
- Business awareness
Requirements
- Diploma in Front Office Operations
- O level certificate
- Knowledge of tourist attractions in Kenya
- Basic knowledge in First Aid
- 3-5 years’ experience in customer service
- Good knowledge of the hotel product offerings,
special packages and events for the various seasons
If you meet the above requirements,
send your detailed CV with the subject ‘Front Office Supervisor’ to
hr@meridianhotelkenya.com
