Duma Works is recruiting a Customer Service Rep (temporary position that will lead to a full time
job) for one of our clients; one of the fastest growing and most dynamic
start ups in Kenya and around the world.
The company is seeking a sharp, personable, highly-organized person to support their team as they continue to grow their presence in Nairobi.
The company is seeking a sharp, personable, highly-organized person to support their team as they continue to grow their presence in Nairobi.
This is an opportunity to work with a
stellar operations team on the daily functions that are at the core of
the company.
Are you ready to launch your
career?
Keep reading.
Description:
- Fast-paced and exciting tech start-up requires
assistance with customer service and admin of the company.
- A fun and challenging role with lots of room
for growth in this global company.
- Work as part of a small, growing team.
- Very hands on role on the operations of the
business.
Requirements:
- Computer literate (email, proficient in word
and excel and internal system)
- Friendly and approachable
- Ability to work very hard in a fast-paced,
dynamic and exciting work environment
- Ability to work as part of a team and
willingness to learn and see the bigger picture of what we are trying to
accomplish.
What you’ll do
- Driver Support – Assistance with in person
support, virtual support, driver activations, document approvals and other
ad-hoc audits.
- Driving skills is an added advantage.
- Interact & support drivers through branded
interaction at all stages of onboarding
- Help with onboarding drivers onto the
company’s system
- Maintain and organize driver documentation
- Find resolutions to driver issues and
questions
- Respond to support issues both in-person and
over email promptly
- Work closely with the driver operations and
logistics teams to streamline process
- Be the operational glue that holds together
major team efforts for large events, promotions and program initiatives
What you’ll need
- 1-2 years of operations/analytical studies or
related experience (undergraduate or work-experience)
- Mainly a startup (all-hands-on-deck) “I bust
my ass because I love it” approach
- Strong detail orientation & superior
organizational skills and great follow through on tasks
- Ability to work quickly with minimal
oversight.
Perks
- Ground floor opportunity with the team; shape
the strategic direction of the company.
- The rare opportunity to change the world such
that everyone around you is using the product you built. We’re not just
another social web app, we’re moving real people and assets and
reinventing transportation and logistics globally.
- Sharp, motivated co-workers in a fun office
environment.
Location: Nairobi
Job Type: Temporary, leading to a full time position.
How to Apply
If you are interested in this exciting opportunity, please send your application letter and detailed CV by email to apply@dumaworks.com marking the subject as “CSU 1961”, Your Full name & Phone number e.g. CSU 1961, Barack Obama, 07xxxxxxxxx.
Job Type: Temporary, leading to a full time position.
How to Apply
If you are interested in this exciting opportunity, please send your application letter and detailed CV by email to apply@dumaworks.com marking the subject as “CSU 1961”, Your Full name & Phone number e.g. CSU 1961, Barack Obama, 07xxxxxxxxx.
If you don’t follow these
instructions, your application will not go through
Deadline for receiving applications: 4th December 2015
Deadline for receiving applications: 4th December 2015
N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.