A 3 star hotel located in Garden
Estate, off Thika road is recruiting in the following positions:
Front Office Supervisor
Job Purpose: This position serves to oversee, supervise and control the reception, registration and room allocation of all guests.
Job Specifications:
- A Diploma in Front Office Operations
- At least 3 years of progressive experience in
at least a 3 star hotel.
- Friendly, social and pleasant personality
- Be able to motivate and lead a team.
- Excellent time-keeping and communication
skills
Job Description
- To supervise and control all reception staff.
- To organise duty rosters, ensuring that there are
sufficient staff to cover all duties, particularly during peak period
business and to arrange a stand-by in case of illness or absenteeism.
- To be available during check-in periods to
deal with any problems or complaints.
- To ensure that reception staff are dressed in
the correct uniform and that their appearance enhances the image of the
hotel.
- To ensure that guests are greeted "with a
smile" and that all registration formalities are correctly completed,
paying particular attention to charge-out details and credit rules.
- To liaise with reservations and pre-allocate
rooms, bearing in mind the preferences of regular and VIP guests.
- To ensure co-operation and helpfulness with
all front office and housekeeping departments.
- To ensure that the guest list register is
updated regularly during the day and that a copy is sent to the
appropriate departments.
- To liaise closely with the housekeeping
department on check outs, moves, etc.
- To ensure maximum room occupancy in line with
agreed policy on over bookings.
- To hold regular performance appraisals with
all reception staff, identifying areas for development and training needs.
- To carry out regular on-the-job training with
all reception staff to ensure that they perform their duties correctly to
company standards and that the training needs identified in the
performance appraisals are actioned.
Receptionists
Job Purpose: Reporting to the Front Office Supervisor this position will deliver a friendly, efficient customer service and create a warm and welcoming atmosphere for all hotel guests, with the key aim of retaining and attracting new customers.
Job Specification
Job Purpose: Reporting to the Front Office Supervisor this position will deliver a friendly, efficient customer service and create a warm and welcoming atmosphere for all hotel guests, with the key aim of retaining and attracting new customers.
Job Specification
- A Diploma in Front Office Operations
- At least 1 year experience in a busy hotel
reception.
- Friendly, social and pleasant personality
- Be able to work unsupervised in a busy
environment
Job Description
- Deliver excellent customer service, at all
times
- Deal with all enquiries in a professional and
courteous manner
- Administer all reservations, cancellations and
no-shows, in line with company policy
- Keep up to date with current promotions and
hotel pricing, to provide information to guests, on request, while
maximizing bedroom sales opportunities
- Fulfill all reasonable requests from guests to
ensure their comfort, satisfaction and safety
- Conduct regular security checks and report any
security issues to line manager
- Report any maintenance issues immediately to
line manager
- Provide reports, as required, for housekeepers
and management
- Be responsible for evacuation, in cases of
emergency, acting as first point of contact for guests and the emergency
services
Housekeeper
Job Purpose: Reporting to the Operations Manager, the holder of this job will maintain a clean, sanitary, comfortable and tidy environment at the hotel.
Job Specifications:
Job Purpose: Reporting to the Operations Manager, the holder of this job will maintain a clean, sanitary, comfortable and tidy environment at the hotel.
Job Specifications:
- Diploma in House Keeping from a recognized
institution
- 2 years experience in a similar role
- Knowledge of cleaning and sanitation products,
techniques and methods
- Working knowledge of operating cleaning
equipments
- Attention to detail
- Excellent team work, integrity and honesty
- Good planning and organizing skills
Job Description:
- Supervise cleaning personnel to ensure clean,
orderly and attractive environment rooms
- Conducts orientation training of new employees
in the section on housekeeping work procedures, and demonstrate use and maintenance
of equipment.
- Advise front office personnel of rooms ready
for occupancy.
- Maintain inventories stock to ensure adequate
supplies.
- Examines rooms, halls, and lobbies to
determine need for repairs or replacement of furniture or equipment, and
makes recommendations to management.
- Responsible for disposal of trash, waste, and
other disposable materials.
- Use safety precautions in all housekeeping
services and comply with all regulations such as OSHA and relevant health
departments
- Any other duty as may be assigned by the
General Manager
Interested and suitably qualified
candidates should send their detailed cover letter and CV indicating their
current remuneration to jgichuki@tescomgroup.com.
Closing date 7th August 2015.
Only short listed candidates will be
contacted.