afb offers an opportunity to people
who want to improve themselves in a dynamic and growing international
business.
We embrace talent that is engaging,
has high energy and integrity, and is focused on delivering results and a great
customer experience.
You will help to develop our offering
and processes to deliver exceptional business results whilst putting the needs
of the customer at the forefront.
afb will be working with the retail industry in Kenya to provide customers with an end-to-end retail credit service.
afb will be working with the retail industry in Kenya to provide customers with an end-to-end retail credit service.
afb facilitates this service from the
application process through to collections.
All applicants need to be able to
handle change as it is the nature of any start up business that there will be
constant change until the business normalizes.
Job Title: Collections Agent
Job Title: Collections Agent
Department: Collections, Contact Centre
Reporting Line: Collections Manager
Site Location: Nairobi, Kenya
Job Overview: To manage delinquent customer portfolio and to recover any overdue monies in line with afb policies.
Responsibilities
Job Overview: To manage delinquent customer portfolio and to recover any overdue monies in line with afb policies.
Responsibilities
- To manage work queues to ensure all delinquent
queues are actioned.
- All information to be captured accurately.
- Make contact with defaulting customers either
by calling or visiting them with an aim of negotiating a settlement of the
arrears
- Monitoring collection accounts allocated on a
daily basis and take appropriate actions to ensure that the collection
portfolio remains within accepted limits through the application of sound
credit judgment within policy guidelines.
- To investigate and resolve any customer
queries and complaints through verbal or written correspondence in line
with afb policies.
- To achieve the monthly collection targets.
- Other ad hoc tasks as defined by the
Collections Manager
- Identify and escalate deceased or disabled
customers to collections management for review or collection termination.
- Perform field visits and submit reports/acti0n
plans to recover debt.
- Work closely with the branches on their bad
debt portfolio
Qualifications, Skills &
Experience Required.
- 1-2 years of collections experience
- A good level of general education – completion
of Grade 12
- Computer literacy
- Previous experience in retail or financial
services advantageous
- Fluent in English (written and verbal) and
Swahili
Competencies Required for this Role.
- Team Player
- Detail orientation
- Self-motivated and pro – active
- Flexibility and ability to adapt to change
- Problem solving / solution driven /
negotiation
- Confident
- Excellent communication skills – articulate
and well spoken
If you are interested and meet the
above requirements and competencies, kindly send your cv and cover letter
detailing your suitability for the position applied for to
smartcashcareers@afb.co.ke
This position is urgent.
This position is urgent.
