CIC Insurance Group is the leading
Co-operative insurer in Africa and one of the top three insurance companies in
the country.
CIC Insurance Group consists of three subsidiaries; CIC General Ltd, CIC Life
Assurance Ltd and CIC Asset Management Ltd; currently CIC has businesses
operating all over Kenya with 19 branches.In order to execute its ambitious growth and expansion strategy, CIC wishes to recruit high caliber individuals to fill the following position:
Policy Administration Assistant - Medical
Job Purpose: Responsible for customer service in the Underwriting section, particularly tasks involving policy membership, premium changes and endorsements in the course of the cover period.
Duties & Responsibilities
- Process and maintain accurate membership
records (entry and exit of members into and from existing policies)
- Process premium debit/credit notes, member
schedules and premium statements.
- Processing and timely dispatch of membership
cards to clients and intermediaries.
- Dispatch renewal notices to clients, Brokers
and Agents at least 3 months to the policy renewal date.
- Processing Agents’ commissions.
- Administration and maintenance of outpatient
fund accounts for allocated policies
- Prompt collection of outstanding premiums.
- Handle customer service issues relating to
membership, scope of cover, premiums and commissions.
Academic Qualifications
- Bachelor’s degree in any business related
field.
Professional Qualifications
- Good progress towards achievement of the
Insurance Diploma from College of Insurance or Chartered Insurance
Institute (UK)
Relevant Work Experience
- 2 Years working experience in underwriting of
medical business with a reputable insurance company, Broker or HMO
Skills, Knowledge and Competencies
- Excellent presentation and training skills
- Team player with good people relations and
excellent negotiation skills
- Integrity and ethical values are a core
requirement
Business Development Officer - Medical
Job Purpose: The Business Development Officer is responsible for market development and sales for the independent Agents distribution channel.
Job Purpose: The Business Development Officer is responsible for market development and sales for the independent Agents distribution channel.
He/She will ensure that cordial
relations are maintained with partner agencies based on sufficient customer
service to translate into new business.
Duties &
Responsibilities
- Maintaining Agents relationship by identifying
partner agents and nurturing excellent relations with them through
constant contact and excellent customer service in order to facilitate a
steady inflow of business.
- Prospect for new business quotations from
agents and direct clients. Close follow up to ensure at least 60%
conversion of the quotations done into new business.
- Co-ordinate business promotion activities e.g.
branding and advertising for the various markets.
- Maintain and circulate quality management
reports.
- Product Development by working closely with
the underwriting team by giving feed-back on market dynamics and customer
needs to facilitate continues review and enhancement of products.
- Timely follow up of bid bonds for unsuccessful
tenders within the quarter of participating month.
- Ensure reliable technical support to agents
through effective business presentations and business meetings.
- Debtors management: work closely with the
membership administration team to ensure that outstanding premiums are
collected promptly.
- Continuous training of agents on product
knowledge.
Academic Qualifications
- Bachelor’s Degree in Commerce or any other
Business related field.
- KCSE Grade C+ and above.
Professional Qualifications
- Diploma in Insurance from College of Insurance
or Chartered Insurance Institute (UK)
Relevant Work Experience
- 3 Years experience in Medical, 2 years in
Marketing, Business Development & Relationship Management gained from
a reputable insurance Company/HMO or Insurance Brokerage.
Skills, Knowledge and Competencies
- Excellent presentation and training skills
- Team player with good people relations and
excellent negotiation skills.
- Integrity and ethical values are a core
requirement
Provider Management Assistant - Medical
Job Purpose: To ensure retention of medical business by enhancing good relationship with the appointed service providers.
Duties & Responsibilities
Job Purpose: To ensure retention of medical business by enhancing good relationship with the appointed service providers.
Duties & Responsibilities
- Maintain excellent relationship with the
service providers.
- Hospital audit and accreditation for panel
maintenance and support.
- Review existing contracts and negotiate with
service providers for fair rates/discounts.
- Proper provider relations and forensic unit
document management.
- Conduct impromptu audits of the medical
service providers, to ensure all our contracted providers adhere to CIC
rules and procedures regarding member access to service and policy
exclusions.
- Implementation of capitation project at the
service provider level.
- Ensure new providers are installed with SMART
at entry into the panel and ensuring all existing providers are compliant.
Academic Qualifications
- Diploma in Nursing (A Degree in Nursing or
health systems management will be an added advantage).
Professional Qualifications
- Registered Nurse.
Relevant work experience
- 2 Years working experience in a medical
facility.
- Experience in Medical Insurance will be an
added advantage.
Skills, Knowledge and Competencies
- Excellent presentation and training skills
- Team player with good people relations and
excellent negotiation skills.
- Integrity and ethical values are a core
requirement.
Underwriting Assistant - Medical
Job Purpose: A key role in Underwriting, Medical Business
Duties & Responsibilities
Job Purpose: A key role in Underwriting, Medical Business
Duties & Responsibilities
- Processing of membership movements (new
members and exits)
- Preparing premium debit/credit notes, members
schedules and premium statements and dispatch the same to clients.
- Ensuring renewal notices are dispatched to
clients and intermediaries.
- Policy renewal – membership update and premium
costing
- Preparing and issuing policy documents and
renewal endorsements.
- Efficient administration and maintenance of
outpatient fund accounts.
- Prompt collection of outstanding premiums for
allocated policies.
- Preparing scheme performance reports and
advising on adverse trends
Academic Qualifications
- Bachelor’s Degree in Commerce or any other
Business related field.
- (Actuarial Science an added advantage)
- KCSE Grade C+ and above.
Professional Qualifications
- Good progress in AIIK or ACII
Relevant Work Experience
- 2 Year experience in the insurance industry
particularly Medical underwriting.
Skills, Knowledge and Competencies
- Excellent analytical and negotiation skills.
- Good interpersonal and presentation skills.
- Good communication skills both verbal and
written.
Corporate Business Development Manager - CIC Life
Job Purpose: To focus on growing Corporate Life Business from Brokers and Intermediaries
Duties & Responsibilities
Job Purpose: To focus on growing Corporate Life Business from Brokers and Intermediaries
Duties & Responsibilities
- Developing a business acquisition strategy for
corporate life business.
- Building relationships with key corporate
clients and intermediaries.
- Growing revenue and profits from brokers and
intermediaries as per plan.
- Segmenting the corporate markets targeted and
developing tailor-made solutions to meet identified needs.
- Developing the targeted markets to achieve
business plans and also to increase CIC brand awareness in these segments.
- Managing teams to achieve business strategy.
Academic Qualifications
- Bachelor’s degree in business related field.
Professional Qualifications
- Good progress in Insurance Diploma (AIIK/ACII)
Relevant Work Experience
- 3 Years working experience in Sales &
Marketing within the insurance industry with a track record of achieving
targets and established networks with key brokers.
Skills, Knowledge and Competencies
- Excellent communication, presentation and
training skills.
- Team player with good people relations and excellent
negotiation skills.
- Strong drive to achieving results
- Integrity and ethical values are a core
requirement.
ICT Infrastructure Manager
Job Purpose: This is a key role in ICT underlining network
infrastructure and its associated technology operate efficiently, performing
within agreed targets that deliver a secure platform for CIC Insurance Group to
carry out its business.
Role / Job
Description
- Working with the Group Head of ICT and the ICT
Service Manager to define and implement the Group’s ICT strategy, you will
also proactively provide 2nd/3rd line support as required, and act as an
escalation point for major issues in order to maximize service
availability within agreed SLAs.
- Manage the ICT environment including networks,
servers, desktop/laptop and operating systems.
- Ensure that ICT support staff maintain their
customer focus, are kept abreast of new technological developments and to
provide in-house training when required.
- Assist the Group ICT Manger in developing long
term strategic plans for the development of the ICT requirements within
the CIC Insurance Group.
- Ensuring ICT is able to deliver comprehensive
service that meets the business requirements and is aligned to the company
policies and corporate strategic aims and objectives.
- Monitoring and testing the ICT Disaster
Recovery plan, in order to ensure service resilience in the event of a
Business Continuity incident.
- To negotiate between ICT application support,
other subsidiaries, departments and external suppliers to resolve often
highly technical or contentious issues and conflicts to ensure that
projects are delivered on time and within budget.
- Responsible for network security
- Develop and review ICT policies and
implementation processes
Academic Qualifications
- Bachelor’s degree in an Information Technology
related field.
Professional Qualifications
- PRINCE2 Project Management qualification
- ITIL Certified Qualification.
Relevant Work Experience
- 5 years
Skills/Knowledge
- Must have knowledge of the following; Windows
2003 server and above, Exchange Server, LANs, WANs, Virtualization,
TCP/IP, Routing, SANs, SQL server, network design, firewalls, Active
Directory, Group policy, 2 Factor authentication, encryption technologies,
system monitoring and management.
- Working experience and Exposure to
VMware ESX and VCenter 5.x and above
- Must be committed to self-development and be
enthusiastic about acquiring new skills and embracing new technologies.
- Good working Knowledge of Information
Governance, risk and its Application within IT.
- Ability to manage and implement projects with
due diligence and integrity
Personal Attributes
- Able to communicate clearly, pleasantly and
confidently with staff and external organizations both orally and in
writing.
- Confident in their abilities, can work under
pressure meeting tight deadlines.
- Must be able to supervise and motivate others.
Network Administrator
Job Purpose: This is a key role in the ICT infrastructure. The network LAN/WAN, telephony and virtualization environments depend on this role.
Role / Job Description
- Overseeing administration, management and
maintenance of computer network systems and data circuits.
- Responsible for computer network planning,
administration and operations activities
- Perform a variety of technical duties related
to the installation and maintenance of the computer network and
communications hardware and software systems including network and
application servers, routers, firewall, LAN, WAN and phone systems.
- Responsible for the configuration and
installation of network and internet security.
- Responsible for the configuration and
installation of all network software packages
- Responsible for the IT disaster backup and
recovery systems
- Supervise the network technical staff.
Academic Qualifications
- Bachelor’s degree in an Information Technology
related field.
Professional Qualifications
- Microsoft Certified System Engineer (MCSE)
- Microsoft Certified System Administrator
(MCSA)
- Cisco Certified Network Associate (CCNA)
Relevant Work Experience
- At least 6 years’ computer experience working
with networking infrastructure and WAN networks.
Skills / Knowledge
- Well-developed presentation and negotiation
skills.
- Good interpersonal skills, able to establish
positive relationships with other teams.
Personal Attributes
- Commitment to customer facing services
- Confident in their abilities, can work under
pressure meeting tight deadlines.
Database Administrator
Job Purpose: A critical function in the ICT Department.
Duties & Responsibilities
Job Purpose: A critical function in the ICT Department.
Duties & Responsibilities
- 1st level support for the medical systems.
- User training for the medical systems
- System administration and development
- Systems enhancement and testing of new
deployments.
- Performance tuning for the datable
- System enhancement and testing.
- System administration and development
- Database performance tuning.
- User training for the medical systems.
- Regional office user support on medical
systems.
Academic Qualifications
- Bachelor’s Degree in Computer Science/Related
IT Degree
Professional Qualifications
- OCA/OCP
- Linux certification or equivalent
Relevant Work Experience
- 3 Years.
- Experience in any 4th generation language e.g.
PL/S QL
Skills, Knowledge and Competencies
- Knowledge of Turnquest suite systems
- Good problem solving skills
- High integrity
- Proactive and self-driven, ready to work
beyond normal working hours
Chief Information Officer (CIO)
Job Purpose: Responsible for development of IT Strategic plans, policies, programs, computer services, network communication and management information services to accomplish Corporate goals and objectives.
Duties and Responsibilities
Job Purpose: Responsible for development of IT Strategic plans, policies, programs, computer services, network communication and management information services to accomplish Corporate goals and objectives.
Duties and Responsibilities
- Formulate and implement the business strategy
to ensure overall achievement of the Group’s goals;
- Establish and direct the strategic and
tactical goals, policies, and procedures for the information technology
department;
- Participate in strategic and operational
governance processes of the Group as a member of the senior management
team;
- Lead ICT strategic and operational planning to
achieve Group goals by fostering innovation, prioritizing IT initiatives,
and coordinating the evaluation, deployment, and management of current and
future IT systems across the organization;
- Develop, track, and control the information
technology annual operating and capital budgets;
- Direct development and execution of a
Group-wide disaster recovery and business continuity plan;
- Develop and maintain an appropriate IT
organizational structure that supports the needs of the business;
- Identify opportunities for the appropriate and
cost-effective investment of financial resources in IT systems and
resources;
- Supervise information system and
communications network;
- Develop and implement a customer service
platform to serve the Group in every aspect;
- Design, establish, and maintain a network
infrastructure for local and wide area connectivity and remote access;
- Participate in vendor contract negotiations
for all new computer equipment and software purchased for the Group;
- Manage the day-to-day operations of the
information technology department including directing staff, who support
administrative computing, networking, user services,
telecommunications and other information technology functions;
- Review hardware and software acquisition and
maintenance contracts and pursue master agreements to capitalize on
economies of scale ;
- Define and communicate corporate plans,
policies, and standards for the organization for acquiring, implementing,
and operating IT systems;
- Ensure continuous delivery of IT services
through oversight of service level agreements with end users and
monitoring of IT systems performance and;
- Supervise train and develop staff to achieve a
highly productive and motivated team.
Skills & Attributes
- A Bachelor’s degree preferably in Computer
Science, Information Technology, Engineering, or IT related field with
relevant professional certifications.
- A Master’s degree in a Business related field;
- Possess at least one professional IT
qualification in either CISM or CISA or CCNA/P or MCSE/A or ITIL
- At least 10 years’ experience with not less
than 5 years in a senior management position and in in a wide area network
with recent responsibilities in IT infrastructure development.
- Experience in design, implementation and
commissioning of Groupwide ERP systems will be a plus.
- Demonstrate an understanding and appreciation
for all aspects of IT through progressive involvement in the application
of ICT to business processes.
- Knowledge of Cisco networking, telephony
equipment and software.
- Demonstrate a good knowledge and experience of
PC operating systems and core applications, UNIX and Windows operating
systems, Internet services, systems engineering and support, network
infrastructure design and support
- An sound understanding of portfolio, programme
and project management and a track record of delivering and enabling
large-scale complex change programmes.
- An understanding of key ICT management
standards, including but not limited to ITIL, PRINCE.
- Procurement and negotiation skills.
- Employing excellent leadership and
team-working skills in an environment where priorities and goals can
quickly change and evolve.
- Must have strong analytical diagnostic and
customer care skills
- Proven experience in IT planning,
organization, and development.
- Excellent leadership skills particularly in
strategy formulation and execution;
- Proven ability to quickly grasp business risks
and make sound decisions;
- In-depth knowledge of applicable laws and
regulations as they relate to IT.
How to Apply
If you meet the requirements above,
send your application clearly marked CICG/CIO/002/2015 addressed to The Group
Chief Executive Officer to reach us by 22nd March 2015.
For example: Ref: Application for CHIEF INFORMATION OFFICER – CIC INSURANCE GROUP.
The Group Human Resources Manager
CIC Insurance Group Ltd
Strictly through Email: hr@cic.co.ke
In addition, please attach a resume that contains details of your qualifications, experience and present positions.
For example: Ref: Application for CHIEF INFORMATION OFFICER – CIC INSURANCE GROUP.
The Group Human Resources Manager
CIC Insurance Group Ltd
Strictly through Email: hr@cic.co.ke
In addition, please attach a resume that contains details of your qualifications, experience and present positions.
Only applications received online
will be processed and only shortlisted candidates will be contacted.