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Customer Service Career in Kenya

Vacancy: Customer Service

Key Duties and Responsibilities
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Provide information about the company to any potential client calling with enquiry.
  • Receive customer complaints and relay them to the right persons for resolution.
  • Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept.
  • Periodically visit customers.
  • Keep the customers updated on the status of resolutions to various complains.
Qualifications
  • Diploma in Customer care, Business Admin, PR
  • At least 2 years of experience in a busy institution
  • Good communication skills
  • Attention to details.
  • Excellent communications skills both verbal & written.
  • Fluent in English & Swahili.

If you meet the above mentioned requirements and are up to the challenge of working in a dynamic organization, please send your resume clearly indicating the position applied and your current/ last salary to recruitment@amsol.co.ke before 31st January 2015.

Only shortlisted candidates will be contacted

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