Check your search results here

Customer Service Career in Kenya

Vacancy: Customer Service

Key Duties and Responsibilities
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Provide information about the company to any potential client calling with enquiry.
  • Receive customer complaints and relay them to the right persons for resolution.
  • Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept.
  • Periodically visit customers.
  • Keep the customers updated on the status of resolutions to various complains.
  • Diploma in Customer care, Business Admin, PR
  • At least 2 years of experience in a busy institution
  • Good communication skills
  • Attention to details.
  • Excellent communications skills both verbal & written.
  • Fluent in English & Swahili.

If you meet the above mentioned requirements and are up to the challenge of working in a dynamic organization, please send your resume clearly indicating the position applied and your current/ last salary to before 31st January 2015.

Only shortlisted candidates will be contacted

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here