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Sales Administrator Job in Nairobi Kenya (KES 35K)

My client has an urgent requirement for a Sales Administrator to join their successful team, based in Nairobi.

The preferred candidate must be 30 years and above

Job Description
  • Responding to customer questions and queries regarding available products and services
  • Managing the sales team
  • Excellent pro-active customer service for key accounts, by building relationships with customers and the provision of seamless communications both internally and externally
  • To be a member of the customer service team delivering an efficient and consistent service from start to finish supported by expertise and enthusiasm.
  • To take full accountability and pro-actively manage the end-to-end order process (including new orders, re-orders, after-sales and disputes), ensuring deadlines are met and orders are accurately maintained.
  • To take ownership for all orders ensuring they are delivered on-time and in-full, keeping customers fully informed in a professional and honest manner, working pro-actively with them to identify alternatives where necessary
  • To ensure that the Key Account’s needs are met and opportunities maximised, making sure instructions and requests are correctly interpreted, fully “owned” and actioned.
  • To pro-actively identify and continually improve the administrative processes and relationships with the Key Accounts to help provide a competitive advantage.
  • To build and establish positive and collaborative working relationships with both the Key Accounts and colleagues
  • Providing customers with quotations for orders
  • Managing the sales cycle from the moment the order is placed, to processing the order, to arranging for the delivery of the product
  • Providing an after care service
  • Support the field sales team
Person Specification
  • Organised and focused
  • Must be good in tendering and quotations
  • Driven and motivated
  • Proven experience working in a similar role
  • Strong communication skills, both verbal and written
  • Good interpersonal skills, and the ability to build effective working relationships with colleagues and clients

Salary is Ksh 35k

Female candidates preferred

Please forward your CV ASAP for immediate interviews to careersinafrika@gmail.com

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