Our
client in the FMCG Industry is looking for a Customer Service Executive.
The
Customer Service Executive will primarily be responsible for managing and
directing customer service and logistics to meet and where possible, exceed the
sales, distribution support and service expectations of customers.
The Customer Service Executive will specifically be responsible
for the following:
- Receives
orders and accurately process on the system according to instructions;
- Follows
up on orders with Area Sales Managers, Key Account Sales Manager and
customers for timely dispatch
- Ensures
that freight is controlled and monitored with the contracted 3rd
party logistics providers
- Monitors
customers’ shipments according to SLA’s with the customers and
provide feedback to Sales and Customers directly;
- Orders
turn around report per customer on a weekly and monthly basis;
- Ensures
orders are delivered on priority and identify any risks immediately
for corrective action;
- Continuously
reviews customer activity, analyses data, and identifies trends taking
corrective action and modifying procedures where necessary; and
- Manages
customer relationships effectively
The successful candidate should have the following
qualifications:
- Bachelor’s
Degree in Supply Chain/Procurement/Logistics or Business Management;
- Graduate
Diploma (Chartered Institute of Purchasing and Supply - CIPS) or any other
National Higher Diploma in Supply Chain or Logistics will be an added
advantage;
- Excellent
IT Skills with a background experience with an ERP system;
- Experience
in customer service and distribution will be an added advantage;
- Strong
communication and organizational skills;
- Strong
business perspective understanding;
- Passion
for working with customers, internally and externally;
- Shows
a strong desire to develop trust and long term relationships;
- Strive
for service improvements and be proactive and responsive to customer
demands;
- Strong
analytical thinking.
If you believe you qualify for this position, please apply for
the position by uploading your CV to our website: www.dpckenya.com under
Vacancies.
Only qualified candidates shall be contacted
Only qualified candidates shall be contacted