KCB is looking for a qualified
individual to fill the following key position:
Senior Manager - Agent Banking
Job Ref: RB 38/2014
Key Responsibilities
·
Design and co‐ordinate the development, rollout and
management of Agent Banking Business through acquisition of agents in
compliance with the set agent selection criteria and ensuring customer usage of agent outlets.
·
Initiate and ensure establishment of
robust remuneration tariff for agents.
·
Develop a robust stable of products
and services to be consumed by agents and bank customers via the agent network
in particular an innovative sustainable credit model that will enable bank
customers to access credit through the agent network in a controlled
environment.
·
Execute operational excellence, cost
management and compliance to internal policies and CBK guidelines.
·
Champion customer service and
implementation of quality service delivery standards.
·
Manage Agent Banking Team ensuring
performance objectives are met, coordinate channel growth activities and offer
guidance to the Team and Branches on matters relating to Agent Banking.
·
Responsible for gathering market
intelligence for the improvement of the channel as well as rollout Agent
Banking to the Region.
·
Coach, mentor and train Agent Banking
Teams on product and service offering.
The Person
For the above position the successful
applicants should have:-
·
Bachelor’s Degree in Engineering or
Business related field
·
Professional Qualification (CPA) and
Postgraduate qualification (MBA) will be an added advantage
·
At least 6 years general banking
experience at management level and with experience in the Agent Banking
sector and must have:
·
Experience in Sales.
·
Experience in Credit analysis and
administration.
·
Experience in Customer
service/Relationship Management.
·
Experience in Handling Agency Banking
Solutions.A thorough knowledge of Retail Banking products and services, and
extensive Banking Industry knowledge.
·
Excellent interpersonal, and
negotiation skills with the ability to network, generate new business and develop
strong business relations.
·
Strong leadership skills with
demonstrated competences in championing high performance management.
·
A good understanding of risk, credit
policies and procedures.
·
Excellent planning, organization,
problem solving and analytical skills.
Head of Corporate Banking – KCB South
Sudan
Job Ref: SSD 2/2014
The Position: Reporting
to the Managing Director KCB South Sudan, the job holder will be responsible
for the strategic leadership and management of the bank’s Corporate Business
whilst maintaining a high level of customer satisfaction.
The position will involve the
management of teams to deliver financial solutions that meet the needs and
expectations of our existing and potential corporate clients.
The job holder will be required to
market for corporate business for the Bank and ensure growth in the Region’s
portfolio in order to maximize the Bank’s revenue.
Key Responsibilities
The major responsibilities of this
position will be:-
·
To offer strategic leadership and direction
of the Bank’s Corporate business in line with the Bank’s overall strategic
intentions and business plans.
·
To grow corporate client and revenue
base through formulation and marketing of appropriate financial solutions to
corporate, institutional and selected SME clients.
·
To lead and manage the teams
operating in the Corporate Units while ensuring adequate and relevant training,
leadership development and performance management of the unit’s staff
·
Proactively lead acquisition and
development of long term client relationships within the Sudan market in order
to achieve excellence in customer service and customer loyalty.
·
Continuously evaluate and
cross-sell financial solutions to clients in order to maximize
profitability, while ensuring that all the risk management principles are being
adhered to at all times.
·
To be the primary point of contact
for all the Corporate customers and to build effective cross- functional
relationships within the bank in order to deliver effective service.
·
To foster a strong and robust
relationships with all the key stakeholders of the Bank including but not
limited to shareholders, customers, regulators and the community at large.
·
To ensure delivery of world class
customer service to the bank’s corporate client base.
·
To ensure regular product innovation
and delivery to the market in order to meet customers’ needs on a timely basis.
·
To maintain a good loan book and
ensure profits are increased, accounts out of order are reduced and
downgrading/provisions is reduced.
The Person
For the above position, the
successful applicant should have:-
·
University Degree from a recognized
institution. Possession of a postgraduate degree or professional qualification
in a related field will be an added advantage.
·
Minimum of 5 years’ experience in
Relationship Management and at least 3 years’ experience in credit and a proven
record of successfully managing and growing a portfolio of corporate banking
clients.
·
Extensive and thorough knowledge of
the financial services dynamics as well as specific knowledge of banking
products and services.
·
Complete knowledge and clear
understanding of the bank's credit processes and operating systems;
·
Sound knowledge of the business
environment and operating dynamics of South Sudan and the entire East African
region.
·
Strong leadership and interpersonal
skills to manage strategy, change, diversity, financial performance, productivity,
championing customer focus, and in managing people in a multi-cultural
environment.
·
Strong communication and negotiation
skills with the ability to network and develop strong internal and external
business relationships.
·
Ability to be innovative in
identifying and harnessing new and existing opportunities to maximize business
results while being highly action oriented;
·
A high level of business acumen and
ability to display orientation to market dynamics and profit orientation;
·
A proven track record in delivering
results;
·
Possess good risk and financial
analysis skills
·
Possess a valid Passport
Relationship Manager - Diaspora Banking
Job Ref: RB 39/2014
The Position: Reporting
to the Head - Diaspora Banking, the role will be the liaison between the
diaspora customers and the Bank to ensure growth of the business value chains
and profitability in addition to maximizing the Bank’s revenues.
Key Responsibilities
·
To be the principal point of contact
for the Bank’s relationship with a designated portfolio of Diaspora customers
and non-customers to all other KCB Group units as customer needs dictate.
·
To sell, grow business and ensure
that there is increased customer base, deposits, earnings, facility utilization
and usage of all bank products and services.
·
To achieve the set growth targets for
the portfolio in terms of numbers and values for both Liabilities and Assets.
·
To ensure the existing customer
relations are well maintained to achieve high customer retention.
·
Plan, manage and execute campaigns in
international markets with high customer potential for recruitment and
articulate Bank focus with targeted presentations.
·
Analyze market intelligence across
the global markets to facilitate development of innovative products.
·
To ensure quality service delivery
for customers to achieve agreed service levels.
·
Undertake existing customer profiling
and up selling to increase value per customer.
·
Manage diaspora customer requests/transactions
in compliance with KCB operational guidelines and procedures with zero
tolerance to operational risk & frauds.
·
Manage customer portfolio At Risk
(PAR), account migration and provisions to ensure they are within the Banks
acceptable levels.
The Person
For the above position, the
successful applicant should have the following:
·
University Degree preferably in a
business related field.
·
Professional qualifications
(KIB/ACIB/CPA/ACCA) or MBA is an added advantage.
·
At least 5 years general banking
experience and must have:
·
Experience in Sales (Personal/
Business /Retail /Corporate Banking) and product Development.
·
Experience in Relationship Management
and Customer Service.
·
Experience in Credit analysis and
Administration.
·
Experience in Retail, Corporate,
Treasury and Mortgage Products.
·
Strong all round understanding of all
bank products (Retail, Corporate, Treasury and Mortgage) in the bank is
required.
·
Knowledge of global commercial
banking products and services.
·
Demonstrate sound knowledge of global
banking business environment, regulations and operations.
·
Excellent, high quality
interpersonal, presentation, problem solving, negotiation and communication
skills
·
Ability to network through all open
channels with large technological dependency for the target market
·
Capacity to build strong networks and
business relations internally in addition to diverse business and government
partners.
·
Proven excellent analytical,
planning, organization and execution skills.
·
Ability and flexibility to travel
widely and be accessible to customers from different global time-zones.
·
A good understanding of risk, credit
policies and procedures.
How to Apply
The above position is demanding for
which the bank will provide a competitive package for the successful
candidates.
If you believe you can clearly
demonstrate your abilities to meet the criteria given above, please submit your
application with a detailed CV, stating your current position, remuneration
level e-mail and telephone contacts quoting the job title/reference in the
subject field to recruitment@kcb.co.ke
To be considered your application
must be received by July 1, 2014.
Only short listed candidates will be
contacted.
KCB is an equal opportunity employer